Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Help setting up Synology RT2600ac with 2degrees


8 posts

Wannabe Geek


# 251607 2-Jul-2019 19:54
Send private message quote this post

Please help. I’m trying to set up a Synology RT2600ac router and I’m on fibre with 2degrees but can’t get it to connect. Everything’s plugged in, SSID is set up and I can get into the Network Centre but the internet connection remains disconnected. I’ve entered my username (username@snap.net.nz) and password and the connection type is PPPoE. I’ve spoken to 2degrees and they’ve told me to log in with the details above. They also mentioned VLAN ID should be 10 but I don’t know where this setting is. Needless to say I know next to nothing about routers so would appreciate any help!

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4935 posts

Uber Geek
+1 received by user: 2898

Trusted
Lifetime subscriber

  # 2268802 2-Jul-2019 19:56
Send private message quote this post

Have you done a Google search to make sure that router supports VLAN tagging?

 

Edit: Add URL

 

https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=245140



8 posts

Wannabe Geek


  # 2268811 2-Jul-2019 20:09
Send private message quote this post

I’ve had a look but it’s all way over my head.

 
 
 
 


5069 posts

Uber Geek
+1 received by user: 3817

Trusted
Lifetime subscriber

  # 2268817 2-Jul-2019 20:28
Send private message quote this post

Your router does support VLAN tagging.

 

Have a look at this forum: Synology RT2600ac on Spark?

 

https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=217850

 

 




Sideface

8673 posts

Uber Geek
+1 received by user: 2992

Lifetime subscriber

  # 2268823 2-Jul-2019 20:38
Send private message quote this post

have you made sure the device you purchased is fit for the purpose you intend to use it for?

 

if it is suitable have you looked for guides to help you set it up?



8 posts

Wannabe Geek


  # 2268835 2-Jul-2019 21:15
Send private message quote this post

Thanks Sideface. I’ve updated these settings but still not connecting.

Yes and yes Jase, but without any luck so far.

4935 posts

Uber Geek
+1 received by user: 2898

Trusted
Lifetime subscriber

  # 2268836 2-Jul-2019 21:17
One person supports this post
Send private message quote this post

I take it you have the Fritzbox 7490 to test the actual fibre connection is working?



8 posts

Wannabe Geek


  # 2268843 2-Jul-2019 21:24
Send private message quote this post

Yes, no problems with the fibre itself.

 
 
 
 


4935 posts

Uber Geek
+1 received by user: 2898

Trusted
Lifetime subscriber

  # 2268844 2-Jul-2019 21:26
One person supports this post
Send private message quote this post

rhinotago: Yes, no problems with the fibre itself.

 

So why change off the Fritzbox?

BDFL - Memuneh
63909 posts

Uber Geek
+1 received by user: 14374

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 2268886 2-Jul-2019 22:47
Send private message quote this post

The answer is here.

 

Yes, it does support VLAN. 

 

Yes, I used the Synology router with 2degrees.




Sharesies investment funds | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | Honeyminer (1000 Satoshi signup bonus)

 

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics 



8 posts

Wannabe Geek


  # 2268933 3-Jul-2019 07:08
Send private message quote this post

Thanks for responding freitasm. I came across this thread earlier and had set mine exactly the same but it’s still not working. I:
a. have the LAN cable running from WAN1 on the router to GE1 on the Chorus ONT
b. went to router.synology.com and set up the admin details
c. chose PPPoE and signed in with my 2degrees username (‘username’@snap.net.nz) and password
d. opened the Network Centre
e. the Status tab shows as disconnected
f. Went to the Internet tab > ISP Settings(IPTV & VoIP) button
g. checked the Enable IPTV/VoIP box
h. Chose Manual mode
i. Set the VID for ‘LAN 1 (Internet only)’ to 10, Priority 0
j. Left the LAN 3 and 4 settings as they are, i.e. VID: empty, Priority: 0 and Tagging: Untagged

Am I missing anything?

BDFL - Memuneh
63909 posts

Uber Geek
+1 received by user: 14374

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 2268938 3-Jul-2019 07:14
Send private message quote this post

What is step b? Although probably unnecessary as I don't know why you would register on their site, everything else seems OK.

Password for connection is absolutely correct?




Sharesies investment funds | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | Honeyminer (1000 Satoshi signup bonus)

 

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics 



8 posts

Wannabe Geek


  # 2268940 3-Jul-2019 07:24
Send private message quote this post

Step b is the launch window where you set the admin details and get access to the Network Centre, Control Centre etc.

Regarding password, I thought this may have been the case last night so I went to my 2degrees broadband account and reset the password but this hasn’t made a difference. I’m assuming this is the password that should be used?

4935 posts

Uber Geek
+1 received by user: 2898

Trusted
Lifetime subscriber

  # 2268942 3-Jul-2019 07:28
Send private message quote this post

I'm sure that password is only used to get into the 2degrees site, Call 2degrees and confirm if I was you!



8 posts

Wannabe Geek


  # 2268944 3-Jul-2019 07:34
Send private message quote this post

That was the problem. Thanks all for your help, I really appreciate it!

BDFL - Memuneh
63909 posts

Uber Geek
+1 received by user: 14374

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 2268945 3-Jul-2019 07:35
Send private message quote this post

So it is working now?




Sharesies investment funds | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | Honeyminer (1000 Satoshi signup bonus)

 

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics 

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53

Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21

Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36

Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57

Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35

Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00

Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34

OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28

Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20

New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09

ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05

New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.