Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


rhinotago

10 posts

Wannabe Geek


#251607 2-Jul-2019 19:54
Send private message

Please help. I’m trying to set up a Synology RT2600ac router and I’m on fibre with 2degrees but can’t get it to connect. Everything’s plugged in, SSID is set up and I can get into the Network Centre but the internet connection remains disconnected. I’ve entered my username (username@snap.net.nz) and password and the connection type is PPPoE. I’ve spoken to 2degrees and they’ve told me to log in with the details above. They also mentioned VLAN ID should be 10 but I don’t know where this setting is. Needless to say I know next to nothing about routers so would appreciate any help!

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2268802 2-Jul-2019 19:56
Send private message

Have you done a Google search to make sure that router supports VLAN tagging?

 

Edit: Add URL

 

https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=245140




rhinotago

10 posts

Wannabe Geek


  #2268811 2-Jul-2019 20:09
Send private message

I’ve had a look but it’s all way over my head.

Sideface
9349 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #2268817 2-Jul-2019 20:28
Send private message

Your router does support VLAN tagging.

 

Have a look at this forum: Synology RT2600ac on Spark?

 

https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=217850

 

 





Sideface




  #2268823 2-Jul-2019 20:38
Send private message

have you made sure the device you purchased is fit for the purpose you intend to use it for?

 

if it is suitable have you looked for guides to help you set it up?


rhinotago

10 posts

Wannabe Geek


  #2268835 2-Jul-2019 21:15
Send private message

Thanks Sideface. I’ve updated these settings but still not connecting.

Yes and yes Jase, but without any luck so far.

Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2268836 2-Jul-2019 21:17
Send private message

I take it you have the Fritzbox 7490 to test the actual fibre connection is working?


rhinotago

10 posts

Wannabe Geek


  #2268843 2-Jul-2019 21:24
Send private message

Yes, no problems with the fibre itself.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2268844 2-Jul-2019 21:26
Send private message

rhinotago: Yes, no problems with the fibre itself.

 

So why change off the Fritzbox?


freitasm
BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #2268886 2-Jul-2019 22:47
Send private message

The answer is here.

 

Yes, it does support VLAN. 

 

Yes, I used the Synology router with 2degrees.





Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


rhinotago

10 posts

Wannabe Geek


  #2268933 3-Jul-2019 07:08
Send private message

Thanks for responding freitasm. I came across this thread earlier and had set mine exactly the same but it’s still not working. I:
a. have the LAN cable running from WAN1 on the router to GE1 on the Chorus ONT
b. went to router.synology.com and set up the admin details
c. chose PPPoE and signed in with my 2degrees username (‘username’@snap.net.nz) and password
d. opened the Network Centre
e. the Status tab shows as disconnected
f. Went to the Internet tab > ISP Settings(IPTV & VoIP) button
g. checked the Enable IPTV/VoIP box
h. Chose Manual mode
i. Set the VID for ‘LAN 1 (Internet only)’ to 10, Priority 0
j. Left the LAN 3 and 4 settings as they are, i.e. VID: empty, Priority: 0 and Tagging: Untagged

Am I missing anything?

freitasm
BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #2268938 3-Jul-2019 07:14
Send private message

What is step b? Although probably unnecessary as I don't know why you would register on their site, everything else seems OK.

Password for connection is absolutely correct?




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


rhinotago

10 posts

Wannabe Geek


  #2268940 3-Jul-2019 07:24
Send private message

Step b is the launch window where you set the admin details and get access to the Network Centre, Control Centre etc.

Regarding password, I thought this may have been the case last night so I went to my 2degrees broadband account and reset the password but this hasn’t made a difference. I’m assuming this is the password that should be used?

Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2268942 3-Jul-2019 07:28
Send private message

I'm sure that password is only used to get into the 2degrees site, Call 2degrees and confirm if I was you!

rhinotago

10 posts

Wannabe Geek


  #2268944 3-Jul-2019 07:34
Send private message

That was the problem. Thanks all for your help, I really appreciate it!

freitasm
BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #2268945 3-Jul-2019 07:35
Send private message

So it is working now?




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.