Unifi will not adopt

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xpd

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#260079 9-Nov-2019 16:33

Im really not having a good run with IT lately at home :D

Had UnifiAP all setup and running happily, then was given an AC model - tried adding that to the controller - nope dosent like it.

So removed all settings, factory reset both AP's, installed controller on different system.

Now neither unit will talk to the controller successfully.

Both units can be seen by the Chrome discovery tool - try using the inform option, and the AP appears on the controller but the AC does not.

The AP on the controller refuses however to be adopted/setup - just gives disconnected or an error. Its running latest update.

The AC never shows on the controller, but the LED on the unit shows its ready and waiting to be adopted. Its running 3.8 something....

Both units are accessible via SSH and respond but when trying to do an inform from there, appear to fail with server reject or not found.

Tearing whats left of my hair out over this....... :)

Ideas ?

XPD / Gavin

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richms

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#2350812 9-Nov-2019 16:46

Round or square AC model? The square is end of line for support and is effectivly useless unless you want to run 2 controllers, an old one for the old AP and current for the supported ones.

Also check it has an IP, it may be discovered but if its static or sitting on the default one that ends in 20, it will not adopt at all

Richard rich.ms

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#2350819 9-Nov-2019 17:09

I saw there typing a reply but didn't push reply and richms beat me to it.

If it's a square AC model from memory 5.6.40 is about the last version supported (same applies for Pico AP's converted to UniFi firmware)

xpd

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#2350886 9-Nov-2019 23:19

Its the square one - bugger.

So its useless to my unless I downgrade the controller ?

Its getting IP etc, can SSH to it fine.

Oh well, was a freebie along with 2 standard AP's, so will use one of those instead.

XPD / Gavin

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#2350888 9-Nov-2019 23:37

Even if you do downgrade to run it, they were terrible APs. I can see why they abandoned that platform and released the second lot of round ones. I am glad that someone bought mine on trademe. Listed them the second I saw the new ones on the ubiquiti site since I knew they would be worthless once those hit the market here.

Richard rich.ms

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#2351091 10-Nov-2019 11:39

There are no disadvantages in running the earlier 5.6.40 LTS controller unless there is a very specific feature you need from the current version.

Those square APs are truly terrible though. Maybe if you've only got a few devices connected at home they're OK, but in any sort of bigger deployment they simply do not work well at all.