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363 posts

Ultimate Geek


# 262098 5-Jan-2020 16:30
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I have a new Sonos One (Gen 2) which supports Alexa integration.  However, the Alexa integration doesn't work with my network.  The Sonos works fine for streaming music (selected through iOS app) and Alexa responds to the Sonos mic, but won't play music requested.

 

By trial and error it seems the problem is due to my Edgerouter Lite.  i.e. I swapped it out for an old Netgear router (flashed with Gargoyle) and the Alexa integration worked fine (with the same switch, WAP etc).  So there seems to be something in the Edgerouter that is causing an issue.   

 

I think the only non default setting I have in the ERL is using dns4me DNS servers.  Would there be any other setting that would be different in the ERL?  Maybe some firewall settings?  Ports that need to be opened?


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  # 2385465 5-Jan-2020 16:45
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Depending on your dns4me configuration this can indeed break Alexa devices.

 

Try switching your Edgerouter back to your ISP's DNS servers, reboot everything and test again.







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Ultimate Geek


  # 2385515 5-Jan-2020 17:42
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michaelmurfy:

 

Depending on your dns4me configuration this can indeed break Alexa devices.

 

Try switching your Edgerouter back to your ISP's DNS servers, reboot everything and test again.

 

 

dns4me downs't seem to be the problem.  I went as far as resetting the ERL, and just running WAN+2LAN2 and setting offloads.  So back to base config, but still not working.


 
 
 
 




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Ultimate Geek


  # 2385566 5-Jan-2020 18:44
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Hmmm.  On a hunch I disabled all the hardware offloading - and Alex is working OK.  So now what do I do?


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  # 2385567 5-Jan-2020 18:56
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Check your firmware. There was a problem with netflix and the edgerouter with certain firmwares, there could be something similar with alexa etc




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Ultimate Geek


  # 2385575 5-Jan-2020 19:17
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Firmware is v1.10.10

 

I've put dns4me dns servers back in and Alexa still OK.  So it seems the offloading is the issue.


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  # 2385579 5-Jan-2020 20:11
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That's super old firmware. Try updating




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Ultimate Geek


  # 2385605 5-Jan-2020 21:31
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I don't follow firmware closely, but thought v1.x was stable, but v2.x not so much.  Is that no longer the case?  Do we now have a stable v2.x?


 
 
 
 


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  # 2385617 5-Jan-2020 22:21
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2.0.6 seems ok for me




363 posts

Ultimate Geek


  # 2386308 6-Jan-2020 20:14
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I've now updated the firmware to v2.06 and reinstated the hardware offloading.  The Alexa integration seems to still be working, so that looks like it's solved.  


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