Thin client slow, but laptop internet speed fine

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Thin client slow, but laptop internet speed fine

33coupe

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#268521 23-Mar-2020 20:22

So me and the gf are working from home, my laptop is working fine over wifi, her thin client is really slow over Ethernet.

It's fine art her parents place who have fibre, I only have Ultra VDSL 20 down 10 up.
Is that the reason for it to be slow or do you think it's something else?
Tried a different cable, no different.

Any suggestions would be great. Thanks

hio77

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#2444891 23-Mar-2020 20:31

is there possibly a different ISP involved here?

Fibre to VDSL generally will be about a 5ms difference, but depending on what your connection is like it could be upwards of 20ms. that's quite noticable on thin clients..

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33coupe

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#2444893 23-Mar-2020 20:34

Yeah both have different isp.

I have a static IP, would that be a problem?

My ping is 45, higher than usual.
Could torrents be an issue? Just remembered I have a couple

michaelmurfy

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#2444946 23-Mar-2020 21:03

Are you both working for the same company?

It could be the company you're connecting to is experiencing congestion. I know the company I work for is.

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33coupe

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#2444956 23-Mar-2020 21:18

Nope, 2 different companies.

Just seems really weird that mine is fine and hers isn't. That's why I thought it might have been the thin client. But then again, hers works fine at her parents house.

Hmm

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#2445001 23-Mar-2020 22:20

There is so little information here it'll be hard to help. It's not clear to me but you mean both devices are connected to same network?

What models?

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raytaylor

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#2449417 29-Mar-2020 12:37

If spark is involved then i know why.

Some ISPs in NZ send traffic to spark via New South Wales because its cheaper than peering with spark locally.

Parents or over-50's have a higher chance of being with spark and if the office is too then that would explain why its fast.

But if you use a different isp then it could be going via sydney.

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hio77

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#2449423 29-Mar-2020 12:53

raytaylor:

If spark is involved then i know why.

Some ISPs in NZ send traffic to spark via New South Wales because its cheaper than peering with spark locally.

Parents or over-50's have a higher chance of being with spark and if the office is too then that would explain why its fast.

But if you use a different isp then it could be going via sydney.

Nothing to stop a provider from doing it locally. just isnt often preferred by providers as to over an IX.

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#2449467 29-Mar-2020 13:51

Is the thin client connecting to a Citrix or VMware View hosted desktop/VDI solution?

Latency can be a real factor in whether you have a good or bad experience. I would stop all torrenting as your upstream is probably saturated causing high latency. Speed doesn’t matter unless your saturating bandwidth causing packet loss

If you know the FQDN the thin client is connecting to you can do a trace route to determine whether it’s being routed via Australia or not, even then the latency is low enough that it shouldn’t matter

33coupe

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#2449625 29-Mar-2020 17:47

dfnt: Is the thin client connecting to a Citrix or VMware View hosted desktop/VDI solution?

Latency can be a real factor in whether you have a good or bad experience. I would stop all torrenting as your upstream is probably saturated causing high latency. Speed doesn’t matter unless your saturating bandwidth causing packet loss

If you know the FQDN the thin client is connecting to you can do a trace route to determine whether it’s being routed via Australia or not, even then the latency is low enough that it shouldn’t matter

Thanks for all the replies.

Yeah it's Citrix login.

I tried it again, stopping the torrents, and I remembered I had 90gig file downloading at same time (cod warzone).
And it works! Thanks all.

Jase2985

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#2449635 29-Mar-2020 17:55

i have to VPN into the work network in Australia, then citrix into my other work network in NZ.

I work for one company but im employed by another.