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2 posts

Wannabe Geek


#270137 25-Apr-2020 10:01
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Aargh! After lots of issues Vodafone persuaded me (against my better judgement) that resetting our 3rd party TP link modem would resolve the issues. Obviously it didn't, as the Vodafone ultra hub modem is worse - basically we're on rural copper ADSL and its just slow and overloaded! However, now I have to set up the Archer TP-Link VR900 modem again - last time I had TP-Link help on the phone but they're now AWOL. Vodafone tell me I shouldn't need a username or password and I've tried a few things, but no success. Can anyone help with setting please?

 

Thanks

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13 posts

Geek


  #2470827 25-Apr-2020 10:27
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Have a look at this link: https://www.pbtech.co.nz/TPLinkISPSettings

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Ultimate Geek

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  #2470829 25-Apr-2020 10:37
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Unfortunately they only have instructions for VDSL...

 

From Vodafone's web site - http://help.vodafone.co.nz/app/answers/detail/a_id/5239

 

(Check the other drop downs if you were a Paradise or Clear customer - I don't know if this is still relevant)

 

Login  your username (the first part of your Vodafone email address eg. username@vodafone.co.nz)  

 

Password  your password (lower case)     [not sure why it says lower case, a password should be a password]

 

PPP:  PPP over ATM (RFC2364)

 

VCMUX: encapsulation enabled

 

VPI:  0  

 

VCI:  100  

 

Preferred DNS  203.109.191.1  

 

Secondary DNS  203.118.191.1

 

 

 

It would suggest you DO need a username and password - maybe follow the link for resetting the password if you don't know it. If you believe the CSR is correct (I have no idea, however past experience would suggest they aren't always correct) put _something_ in these fields even if it's user for username and password for password

 

Obviously you'd pick ADSL not VDSL if you're looking at the PBTech site

 

You may not have to fill DNS entries - the "Internet connection type" will be PPPoA (PPP over ATM) 

 

What issues were you actually having with your connection? Is it just speed? WiFi performance? 


 
 
 
 




2 posts

Wannabe Geek


  #2470853 25-Apr-2020 11:27
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Issue was speed and inability to connect to internet, even sat next to modem! Tried that Vodafone help setup and get the spinning wheel of death and no internet connection, although Vodafone still adamant that no login should be needed trying customer number as username and normal password. They claim they're not trained in third party routers and can't help!

 


859 posts

Ultimate Geek

Subscriber

  #2470888 25-Apr-2020 12:10
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janeybick: Issue was speed and inability to connect to internet, even sat next to modem! Tried that Vodafone help setup and get the spinning wheel of death and no internet connection, although Vodafone still adamant that no login should be needed trying customer number as username and normal password. They claim they're not trained in third party routers and can't help!

 

I guess you can't expect them to support every modem that ever existed but they must have access to settings like VCI 0, VPI 100, PPPoATM VCMUX, Annex A, MTU 1492 etc etc 

 

It's concerning their own help pages offer different advice to their CSRs on the settings


1466 posts

Uber Geek


  #2470994 25-Apr-2020 13:36
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ADSL should look like below, it is the most simple to configure compared to VDSL and Fibre as it can all be done in the "Basic" configuration screen and you do not need to go into "Advanced".

 


/dev/null
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Uber Geek

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  #2471085 25-Apr-2020 14:34
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To be perfectly honest the Ultrahub should actually be better than your TP-Link. If you're on ADSL the likely reason is you're simply maxing out your connection.

 

Without posting your address - around where are you based? There are likely solutions to get better speeds. I'm happy to look into some options if you flick me a private message with your address also.





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