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2 posts

Wannabe Geek


#270463 10-May-2020 19:43
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Hey everyone!

I'm new here! Geekzone has helped me so much in the past so I figured I'd join the community in hope I can contribute positively using my knowledge. It just so happens I've hit a little snag as well that I'm just not getting anywhere with - I hope someone can help. I have seen a closely related forum post on the matter but I'm not so sure if it will definitely help so I thought I'd try my luck and actually make a post!

So, in my home, I have been using a fibre connection through Spark NZ using a Spark router that connects to the ONT Fibre box on the wall. I recently decided to purchase the TP-LINK Deco M5 WiFi mesh network and I was hoping to connect it directly to the ONT Fibre box. When I tried to do that, it just failed, the Deco couldn't pick up an internet connection. Everyone I spoke to (Spark, some friends of mine that understand this stuff well) either couldn't help or they said to just connect the Deco to the Spark router. I found that kind of pointless to be honest, I want a simple minimalist set up. Nonetheless, I connected it like this and it works fine:

ONT Fibre Box > Spark Router > Deco 1 > Deco 2 > Deco 3

There's an ethernet connection between Deco 1 and Deco 2.

I would like to set it up like this:

ONT Fibre Box > Deco 1 > Deco 2 > Deco 3

My understanding is that it's possible but you need to use the information from the Spark website on setting up a non-spark router.

My question is mainly around how exactly I input all this information now that I've set up the Deco system with the router. Do I plug Deco 1 into the ONT and then simply adjust the settings in the TP-LINK app's advanced settings? Or do I need to reset everything and start again and, in which case, how do I actually get to the advanced settings to enter this information in if the Wifi network hasn't been created?

Thank you so much in advance for your help. I'm hoping to get a bit of direction here and to contribute to the collective intelligence of this community in the future!

Chris R

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  #2480810 10-May-2020 20:14
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I have the same system, but I'm on Slingshot.  I have mine connected directly to the ONT.  The setup was all done through the app, and was easy enough I think (a year or so ago now).  Just need to make sure that you set up PPOE or DHCP correctly, select VLAN 10 if required for Spark, and enter your credentials.  I think there's a setting somewhere for "NZ UFB" or similar.

 

It is frustrating that the ISPs say to connect these and Google Home etc to the ISP router, because if you do that you lose a lot of the cool features of these devices.

 

I would be inclined to factory reset the device, and then go through the setup from scratch using the app.

 

Feel free to PM me if you get stuck




2 posts

Wannabe Geek


  #2480815 10-May-2020 20:26
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shk292:

I have the same system, but I'm on Slingshot.  I have mine connected directly to the ONT.  The setup was all done through the app, and was easy enough I think (a year or so ago now).  Just need to make sure that you set up PPOE or DHCP correctly, select VLAN 10 if required for Spark, and enter your credentials.  I think there's a setting somewhere for "NZ UFB" or similar.


It is frustrating that the ISPs say to connect these and Google Home etc to the ISP router, because if you do that you lose a lot of the cool features of these devices.


I would be inclined to factory reset the device, and then go through the setup from scratch using the app.


Feel free to PM me if you get stuck



Thank you! That's a bit clearer actually. I'll likely wait until next weekend before I do that as there's a few people working from home at the moment and I don't want to mess with anything too much!

I agree that it's frustrating that they suggest the router as a solution. It seems like they opt for that as their solution because it's just easier to explain than taking their customers through the correct steps to begin with. When I was first setting it up, I wasn't totally sure if I used Dynamic IP / Static IP and Spark NZ told me to contact TP-LINK to find out... I was like, really... TP-LINK don't know what type of IP addresses Spark NZ customer's use.

I initially wanted to go with Google Nest WiFi but I read online that it doesn't support VLAN Tagging which is why I went with the Deco M5. I can use it but I have to go through the router. It surprises me that Google wouldn't include this functionality.

Thanks again for your help!

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