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984 posts

Ultimate Geek

#270490 12-May-2020 11:13
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Hi all, I'm not too familiar with these routers, have setup a few and on the surface they seem great. I've got friends with one (on TrustPower Fibre) and they are having to restart it every other day - from what I can gather, it seems totally fine, then suddenly they can't browse, and this comes right after power cycling the router. 


I am sending a HG659 for them to test with, but wondering if anyone has seen any issues with these on DHCP - I'm wondering if there is something silly with them not properly getting a new IP lease from the provider or something - not sure how often this might happen from the providers end. 


They did have some issues initially, just couldn't browse at all, even with a power cycle, and TrustPower gave them a new IP, which fixed it for a period of time but the issue keeps coming back, although at the moment a reboot does sort it for a day or two. 


I sort of feel like it might be a TrustPower issue, but don't want to blame them too much at this stage. Anyone got any thoughts? Thanks. 



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984 posts

Ultimate Geek

  #2482586 13-May-2020 10:36
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Bump, sorry - any ideas? I configured a HG659 as per these instructions and apparently it didn't work at all. Think when we are at level 2 I will try to go and have a look. 

9398 posts

Uber Geek

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  #2482669 13-May-2020 11:49
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I did see these sorts of issues with Trustpower in the past and it had to do with the DHCP Renewal time (as they use IPoE). Does this happen at the same time, every day?


You can also set up cnMaestro on the router for remote visibility.


984 posts

Ultimate Geek

  #2482681 13-May-2020 12:14
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Thank you - friend is not super technical and is not home all the time so it's tricky to get good info - it did sound to me like a DHCP renewal thing. Will get the HG659 going and see if the same issue persists. There shouldn't be anything special about the R195 that would make it not nicely get a new lease though should there?



9398 posts

Uber Geek

Lifetime subscriber

  #2482696 13-May-2020 12:40
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Not at all, it should "just work" - also ensure it is running the latest firmware.

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