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timmmay

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#272366 22-Jun-2020 12:51
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Summary: Surface Laptop 2 Wifi upload is very slow (unusable) with Fritzbox 7390 as an IP client to the Fritzbox 7590 when other every other device uploads fine, and all devices including the Surface Laptop download at my full internet connection speed.

 

Detail

 

I have set up my Fritzbox 7390 as a wired client to my new Fritzbox 7590 so I can get WiFi to a part of my house where coverage isn't great. The 7390 access point on 5GHz works well with my phone (Moto G8 plus), laptop (new HP Probook), and older laptop (Toshiba ultrabook) but with my new Surface Laptop 2 upload upload speed is terrible at about 0.01Mbps.

 

All machines including the Surface Laptop get my full internet download speed of 100Mbps on the 7390. The Probook, old Toshiba laptop and Android phone get my full upload speed of 20Mbps on the 7390. The Surface Laptop 2 gets 0.01 or 0.02Mbps upload. All the laptops and the router are in my office, with the devices about 2m from the router and having clear line of sight.

 

5GHz was turned off for these tests. I turned it on and it showed the same behaviour, download fast, upload very slow.

 

Surface Laptop on 7390 Wifi

 

 

 

 

Surface Laptop on 7590 Wifi

 

 

 

 

Older Toshiba on 7390.

 

 

 

 

Here's a screenshot of most of the devices in the Fritzbox console

 

Click to see full size

 

 

 

I've disabled 2.4G on the 7390. All APs are on channels 40 - 50.

 

 

 

Any ideas? Why is the newest, most expensive laptop doing so poorly on WiFi when all the other devices do fine?

 

 

 

 


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freitasm
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  #2509795 22-Jun-2020 15:33
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Do you these options set?

 

 

Also, USB 3.0 high speeds can interfere with WiFi so turn it off if not using USB:

 

 

 





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timmmay

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  #2509868 22-Jun-2020 16:13
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Thanks M. I have 2.4GHz disabled, but I'll try it later to see what happens.

 

It works perfectly on two laptops, one phone, one tablet, what's puzzling me is why the newest most expensive laptop doesn't work but the others do. I wonder if it's something on the laptop rather than the router.

 

 


freitasm
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  #2509878 22-Jun-2020 16:27
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Remember 5 GHz coverage is not the same as 2.4 GHz and depending on where the laptop is it could be affected. Turn 2.4GHz on, change USB settings and try again. 





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timmmay

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  #2509890 22-Jun-2020 16:39
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Everything is in the same small room. The laptops and phone were all about 2m from the router when I was testing.

 

I enabled 2.4GHz, it does the same thing, downloads fast uploads slow.


michaelmurfy
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  #2509903 22-Jun-2020 17:02
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Not sure if the Surface Laptop 2 has the same WiFi chipset, but take a look at this: https://murfy.nz/2016/10/25/microsoft-surface-pro-3-wifi-fix/





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timmmay

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  #2509923 22-Jun-2020 18:09
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michaelmurfy:

 

Not sure if the Surface Laptop 2 has the same WiFi chipset, but take a look at this: https://murfy.nz/2016/10/25/microsoft-surface-pro-3-wifi-fix/

 

 

Thanks, I'll give that a shot later.

 

The Surface Laptop 2 works fine with the 7590 Wifi, it's just the 7390 Wifi in repeater mode it's not working well with. It's really bizzare.


 
 
 
 

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timmmay

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  #2510034 22-Jun-2020 20:30
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No luck @michaelmurfy - everything went really screwy, I had to completely delete the network adapter and driver, then update with the latest. I think I'll just have to keep trying with the 7590 Wifi which is kinda ok in this room, or suffer through USB ethernet.

 

I really don't like Microsoft Surface devices. I asked work for a cheaper machine that was more capable, but they got me this. Too many flaws, not enough ports. Same as the last surface device I had. I've never recommend them.


mdf

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  #2510043 22-Jun-2020 20:50
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Are the two routers SSIDs the same or different?

Surfaces are weird. We've owned a few personally and they've worked perfectly. But the two corporate managed ones I've had were nothing but trouble.

timmmay

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  #2510045 22-Jun-2020 20:52
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SSIDs are all different. Yes this is corporate managed. I'd rather have the Probook like I got my wife, trying to get one of those but businesses aren't liking to spend money right now.


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