Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




16114 posts

Uber Geek

Trusted
Subscriber

#272366 22-Jun-2020 12:51
Send private message quote this post

Summary: Surface Laptop 2 Wifi upload is very slow (unusable) with Fritzbox 7390 as an IP client to the Fritzbox 7590 when other every other device uploads fine, and all devices including the Surface Laptop download at my full internet connection speed.

 

Detail

 

I have set up my Fritzbox 7390 as a wired client to my new Fritzbox 7590 so I can get WiFi to a part of my house where coverage isn't great. The 7390 access point on 5GHz works well with my phone (Moto G8 plus), laptop (new HP Probook), and older laptop (Toshiba ultrabook) but with my new Surface Laptop 2 upload upload speed is terrible at about 0.01Mbps.

 

All machines including the Surface Laptop get my full internet download speed of 100Mbps on the 7390. The Probook, old Toshiba laptop and Android phone get my full upload speed of 20Mbps on the 7390. The Surface Laptop 2 gets 0.01 or 0.02Mbps upload. All the laptops and the router are in my office, with the devices about 2m from the router and having clear line of sight.

 

5GHz was turned off for these tests. I turned it on and it showed the same behaviour, download fast, upload very slow.

 

Surface Laptop on 7390 Wifi

 

 

 

 

Surface Laptop on 7590 Wifi

 

 

 

 

Older Toshiba on 7390.

 

 

 

 

Here's a screenshot of most of the devices in the Fritzbox console

 

Click to see full size

 

 

 

I've disabled 2.4G on the 7390. All APs are on channels 40 - 50.

 

 

 

Any ideas? Why is the newest, most expensive laptop doing so poorly on WiFi when all the other devices do fine?

 

 

 

 


Create new topic
BDFL - Memuneh
67553 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2509795 22-Jun-2020 15:33
Send private message quote this post

Do you these options set?

 

 

Also, USB 3.0 high speeds can interfere with WiFi so turn it off if not using USB:

 

 

 





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 




16114 posts

Uber Geek

Trusted
Subscriber

  #2509868 22-Jun-2020 16:13
Send private message quote this post

Thanks M. I have 2.4GHz disabled, but I'll try it later to see what happens.

 

It works perfectly on two laptops, one phone, one tablet, what's puzzling me is why the newest most expensive laptop doesn't work but the others do. I wonder if it's something on the laptop rather than the router.

 

 


 
 
 
 


BDFL - Memuneh
67553 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2509878 22-Jun-2020 16:27
Send private message quote this post

Remember 5 GHz coverage is not the same as 2.4 GHz and depending on where the laptop is it could be affected. Turn 2.4GHz on, change USB settings and try again. 





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 




16114 posts

Uber Geek

Trusted
Subscriber

  #2509890 22-Jun-2020 16:39
Send private message quote this post

Everything is in the same small room. The laptops and phone were all about 2m from the router when I was testing.

 

I enabled 2.4GHz, it does the same thing, downloads fast uploads slow.


/dev/null
9403 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber



16114 posts

Uber Geek

Trusted
Subscriber

  #2509923 22-Jun-2020 18:09
Send private message quote this post

michaelmurfy:

 

Not sure if the Surface Laptop 2 has the same WiFi chipset, but take a look at this: https://murfy.nz/2016/10/25/microsoft-surface-pro-3-wifi-fix/

 

 

Thanks, I'll give that a shot later.

 

The Surface Laptop 2 works fine with the 7590 Wifi, it's just the 7390 Wifi in repeater mode it's not working well with. It's really bizzare.




16114 posts

Uber Geek

Trusted
Subscriber

  #2510034 22-Jun-2020 20:30
Send private message quote this post

No luck @michaelmurfy - everything went really screwy, I had to completely delete the network adapter and driver, then update with the latest. I think I'll just have to keep trying with the 7590 Wifi which is kinda ok in this room, or suffer through USB ethernet.

 

I really don't like Microsoft Surface devices. I asked work for a cheaper machine that was more capable, but they got me this. Too many flaws, not enough ports. Same as the last surface device I had. I've never recommend them.


 
 
 
 


mdf

2604 posts

Uber Geek

Trusted
Subscriber

  #2510043 22-Jun-2020 20:50
Send private message quote this post

Are the two routers SSIDs the same or different?

Surfaces are weird. We've owned a few personally and they've worked perfectly. But the two corporate managed ones I've had were nothing but trouble.



16114 posts

Uber Geek

Trusted
Subscriber

  #2510045 22-Jun-2020 20:52
Send private message quote this post

SSIDs are all different. Yes this is corporate managed. I'd rather have the Probook like I got my wife, trying to get one of those but businesses aren't liking to spend money right now.


Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO announces new flash charge technologies
Posted 16-Jul-2020 08:17


Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.