New Edgerouter x SFP bootloop after update

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › New Edgerouter x SFP bootloop after update - RMA?

dvsdave

32 posts

Geek

#274568 29-Aug-2020 09:50

Hi all,

Took the plunge and bought an Edgerouter x SFP yesterday - yay. Was following the guide and one of the earlier steps is to do an update, note I was in the Web UI - mistake #1. ok cool, tried the update but it errored out and I figured Id do it later - mistake #2.

I then jumped into the wizard to configure the device. All seemed to go well and after a few are you sure messages it proceeded to reboot.

I then couldn't connect back to it. Turns out its in a bootloop (I think), ETH0 comes up but then turns off after about a minute only to come back up and the cycle repeats. Neither the power up nor the standard reset help with gaining connectivity via either DHCP or a static IP.

I can get it into TFTP mode but an upload of the recovery image errors out after appearing to upload with Error # 2:Firmware check failed. It doesn't have an external serial port :( to try connecting to and cant ssh into it at all.

Do I just return it, are there any other tricks you know that may revive it?

Any help or guidance is appreciated.

Note: Ive scanned the guide thread and done a bunch of googling so sorry if I missed a juicy bit of info in the guide re this.

Tzoi

416 posts

Ultimate Geek

#2551870 29-Aug-2020 11:37

I had a similar problem and ended up returning mine - it was the non SFP version

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dvsdave

32 posts

Geek

#2551871 29-Aug-2020 11:39

Thanks, I'm pretty sure that's where I'm headed.

shanes

242 posts

Master Geek

Lifetime subscriber

#2551884 29-Aug-2020 12:14

Are you trying to update with a downloaded image? If so it maybe the wrong version, or corrupt.

dvsdave

32 posts

Geek

#2551889 29-Aug-2020 12:25

shanes:
Are you trying to update with a downloaded image? If so it maybe the wrong version, or corrupt.

Might be what caused it initially for sure, I've tried redownloading and the 1.10 and 2.x versions. No dice. From what I can see there is a recovery image that is used for a few er x's including the sfp. I could be getting this wrong but there aren't many options.