Cisco Umbrella & koru lounge wifi

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waikariboy

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#284235 9-Apr-2021 09:15

My company uses Cisco Umbrella on company laptops. When a user go into Koru lounge they can connect wifi but you don't get the logon web page to give you internet access. This also happens with some motels / hotels wifi. Anyone here seen the same issue. Trying to work out how to allow it.

Balm its gone!

wratterus

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#2689725 9-Apr-2021 09:22

Have you tried to load up a non secure web page? www.example.com for example.

freitasm

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#2689728 9-Apr-2021 09:33

Could it be the client device is using non-default DNS so it can't resolve the login domain?

waikariboy

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#2689732 9-Apr-2021 09:38

wratterus:

Have you tried to load up a non secure web page? www.example.com for example.

yes and nothing, if I disable the Cisco Umbrella Services everything works and I can connect, if re-enable them after I have internet everything works and I can see my connect on umbrella admin portal.

Balm its gone!

waikariboy

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#2689733 9-Apr-2021 09:39

freitasm:

Could it be the client device is using non-default DNS so it can't resolve the login domain?

if I disable the Cisco Umbrella Services everything works and I can connect, then if re-enable cisco umbrella after I have internet everything works and I can see my connect on umbrella admin portal. The web page portal doesn't load when Cisco Umbrella enabled.

Balm its gone!

freitasm

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#2689734 9-Apr-2021 09:43

waikariboy:

freitasm:

Could it be the client device is using non-default DNS so it can't resolve the login domain?

if I disable the Cisco Umbrella Services everything works and I can connect, then if re-enable cisco umbrella after I have internet everything works and I can see my connect on umbrella admin portal. The web page portal doesn't load when Cisco Umbrella enabled.

Sorry but this does not answer my question. Using Cisco Umbrella is not the root cause. There must be a way to identify what setting is causing the failed login attempt.

Can your client resolve DNS at all when Cisco Umbrella is enabled? Does a nslookup [servername] returns anything or fails?

Andib

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#2689739 9-Apr-2021 09:56

This is likely your issue

https://support.umbrella.com/hc/en-us/articles/230901108-Umbrella-Roaming-Client-Captive-Portal-Interaction

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sbiddle

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#2689859 9-Apr-2021 11:14

It will be an issue with the captive portal redirect. It's also worth noting that Koru does not allow the use of any 3rd party DNS servers so even if you're trying to use 1.1.1.1 for privacy on your phone it will break.