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17 posts


Topic # 28607 5-Dec-2008 15:18
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My dlink 502 modem (connected thru 524 Router) has simply stopped working.  Everything seems to be fine except when put though the test mode the ping test fails (everything else passes).
All the settings are as they were while it was working and in the status tab it says its connected, but I am unable to connect to the internet at all.
I've tried restarting everything and looking at all the settings but to no avail.

Testing Connectivity to modem
Testing Ethernet LAN connection PASS
Testing ADSL Connection
Testing ADSL Synchronization PASS
Testing Network Connection
Testing ATM OAM segment ping FAIL
Testing ATM OAM end to end ping FAIL
Testing Internet Connectivity
Ping Primary Domain Names Server PASS

Anyone have any ideas on the cause/solution?

Thanks in advance,

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206 posts

Master Geek
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  Reply # 183622 11-Dec-2008 20:37
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Have you tried factory resetting it?

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for or anyone else.

17 posts


  Reply # 183680 12-Dec-2008 08:41
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Not yet. I borrowed another modem to make sure the fault wasn't at the computer side of things and that worked fine. So I guess a factory reset is the next step.

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