Having issues with my new Asus ROG GT-AX11000

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Having issues with my new Asus ROG GT-AX11000

sewsable

86 posts

Master Geek

#290053 18-Oct-2021 09:25

Was using a Netgear AX8 but kept getting issues with spotty coverage in my studio and my husband's games room, plus my new smartphone and our Xbox series X kept losing connectivity (not wifi, the actual internet) so we decided to upgrade. Got it set up without too many issues once I realised that the app needed to know we were on Spark, but ran into problems when I changed channel on the 2.4ghz band. The PC I used to change that can no longer access the internet on that band; it can find the band just fine but there's no connectivity. All other devices are still fine and can use that band.
I then did a reboot of the router and the PC, no change. Updated the firmware and the internet refused to come back on after rebooting as requested. Had to reboot a second time.

This morning I suddenly lost internet access, router was still showing connected, as was the wi-fi on the PC (would normally show "no connectivity" when it still had the wifi signal but no internet), checked on another device using a different channel and also no connection. Rebooted, internet led refused to change from red so had to reboot a second time to get it back again. Syslog mentioned Modem hangup, but all modem lights were still on.

"Oct 18 08:28:08 WAN Connection: Fail to connect with some issues.
Oct 18 08:28:11 pppd[1366]: Connection terminated.
Oct 18 08:28:11 pppd[1366]: Modem hangup
Oct 18 08:28:56 pppd[1366]: Timeout waiting for PADO packets
Oct 18 08:29:43 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind FC:6B:F0:85:7E:68, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-55
Oct 18 08:29:43 wlceventd: wlceventd_proc_event(491): eth6: Deauth_ind FC:6B:F0:85:7E:68, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:-55
Oct 18 08:29:44 wlceventd: wlceventd_proc_event(508): eth6: Disassoc FC:6B:F0:85:7E:68, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0
Oct 18 08:30:11 pppd[1366]: Timeout waiting for PADO packets"

Then after this I get a whole lot of stuff mentioning May 5; in fact the whole log is October dates then a chunk of May dates which seems odd to me.

Any suggestions or should I return this and try to get something that'll work better? I'm probably not as good on networking as I am on building PC's and fixing issues on the actual PC. We are upgrading to Fibre Max, wondering if maybe that upgrade has started and that booted us off. I'd really like to get 2.4 band back on this modem and would be grand if I didn't have to reboot twice every time!

ETA: just did a speedtest and we may well have been booted off due to the upgrade; have gone from 100 mbps to 897mbps.

michaelmurfy

meow
13164 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2796914 18-Oct-2021 09:39

What the... A nearly $1000 router? Return this and get your money back if you can.

Nobody needs to spend this kind of money on a consumer grade router, ever.

If you're on Spark I would instead invest in the Spark Smart Modem + a Smart Mesh which Spark may give to you for free. Will perform better and give you better coverage. It is also better to run Ethernet to your husbands game room if you can and installing a smart mesh (hooked up to Ethernet) in there. If you get a small Gigabit switch then you can hook up his consoles etc to a much more reliable Ethernet connection and never have to worry about WiFi issues again.

Even if you have to pay for a Spark Smart Modem + Smart Mesh it'll likely cost you 1/4th what you paid for that Asus router.

Lastly, read this as it shows that these routers are a complete waste of money and are all marketing: https://duckware.com/wifi

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Samsung

Shop now on Samsung (affiliate link).

cyril7

9049 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2796917 18-Oct-2021 09:43

Hi, I was about to post the exact same as Michael, your paid that much, and these are rubbish from my experience. At least you get good value in the number of antennas.

Cyril

dt

1152 posts

Uber Geek
Inactive user

#2796975 18-Oct-2021 11:09

wow, Asus must make an absolute packet off this category

If you want something that'll just "work" without hassle you should follow MM's advice on the spark setup.

Gone are the days of ISP's supplying the cheapest crappiest hardware

sewsable

86 posts

Master Geek

#2796983 18-Oct-2021 11:25

I've asked my husband to talk to the guys at work to see what they think; they're IT and used to Spark systems. We've got a loaner smart modem, but it's coverage was pretty rubbish unfortunately; it didn't get out to the games room at all (separate building but right next to the house). Also waiting to hear back from ASUS regarding the channel loss issue, but I am leaning towards returning it under warranty if I can. That may well depend on ASUS approving a return though, going by past experience with modems. It came from PB Tech, past experience was with Harvey Norman, but they all seem to be going towards no return unless the router company says it's faulty. I know one thing, I'll never touch a Netgear again, their customer service is worse than a bull's rear end.

Spyware

3719 posts

Uber Geek

Lifetime subscriber

#2796988 18-Oct-2021 11:32

Maybe you could run cable to your games room as you are most likely expecting too much from wifi, separate building with metal cladding maybe??

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

cyril7

9049 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2796990 18-Oct-2021 11:36

Sounds to me like you are expecting too much from the gear you keep using, I recall a thread as linked here that advised you to look at a proper multi AP setup, and now you advise part of the coverage is of a room in another, close but clearly not close enough room.

So here we are 18months later having the same discussion and still using same/similar crap solutions.

Cyril

sewsable

86 posts

Master Geek

#2796992 18-Oct-2021 11:39

Spyware:

Maybe you could run cable to your games room as you are most likely expecting to much from wifi, separate building with metal cladding maybe??

If it was used for internet gaming then yes, but to be honest it's mostly tabletop wargaming. We need wifi out there for the very old PC and the tablet and the ancient chromebook, it doesn't need to be high speed, just reliable. It is metal clad, but it has large glass sections facing the wifi signal which helps to remediate the metal wall issue.

Spyware

3719 posts

Uber Geek

Lifetime subscriber

#2796994 18-Oct-2021 11:40

Run a cable and install an access point.

sewsable

86 posts

Master Geek

#2796996 18-Oct-2021 11:44

cyril7:

Sounds to me like you are expecting too much from the gear you keep using, I recall a thread as linked here that advised you to look at a proper multi AP setup, and now you advise part of the coverage is of a room in another, close but clearly not close enough room.

So here we are 18months later having the same discussion and still using same/similar crap solutions.

Cyril

The problems we're having now are not the same as then, those problems turned out to be related to a wifi range extender which we've taken out of our network.

sewsable

86 posts

Master Geek

#2797028 18-Oct-2021 12:16

Spyware:

Run a cable and install an access point.

That is something we're considering for the future, would be great for the Xboxes and the main PC as well but it won't be cheap with it being 2 buildings and no underfloor for access; everything goes through the roof space.

michaelmurfy

meow
13164 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2797039 18-Oct-2021 12:43

Re-read my suggestion. I mentioned using a smart modem along with a smart mesh. You can’t just use a single router here, you need something else.

Smart mesh is an addon for the smart modem: https://www.spark.co.nz/shop/internet/spark-smart-mesh/

But get Ethernet run out to the games room and plug in a smart mesh there (via Ethernet).

If you can’t get Ethernet run then just put the smart mesh at a midway point where there is still good coverage to extend this to the games room wirelessly.

sewsable

86 posts

Master Geek

#2828459 8-Dec-2021 09:10

Had one of our friends come out and check our signal strength; he's actually very impressed with the ASUS ROG, he deals with this stuff all the time, but since he's a workmate we didn't want to take advantage. My husband did some work for him though, so it worked out. A factory reset fixed the 2.4ghz band issue and our connectivity has been really good since. The only issues we've had have been on super old tech that's past end of life but still hanging on somehow. If we do end up needing more coverage out in the garage he's offered to get some ethernet cable out there for us so that's the way we'll go when we need to (if we need to). At that point I'll also get ethernet to the main PC and the Xbox Series X. At the moment even the old Windows 7 AIO is coping fine as is the Xbox 360. Thank you for your suggestions.