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Al12

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#293270 10-Jan-2022 16:03
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Hi there

 

Sorry, novice networker..........I'm trying to get the best experience for a big cafe that wants to support free wifi for guests along with Till/EftPOS Wifi in a location with only VDSL (there is no fibre yet).  At the moment there are two VDSL lines coming in.   I've put up a number of Ubiquiti APs connected to a Ubiquiti Switch that appear to be stable and always reachable.  The problem is internet keeps dropping out and spoken to Spark numerous times and they say the internet is not the problem.  I've tried to get them to send new routers to see if thats the problem which they wont........ I've installed the Unifi controller that shows AP experiences in high 90% range.  Some of the patch cables are legacy and they look like old standard CAT.

 

I was thinking of putting in a Ubiquiti EdgeRouter which may give more insight as to why the internet keeps dropping out which is 50% of the time. 

 

Questions are: Is there any point in having two VDSL connections (I have presently turned off one)?  Can you plug both connections into the Ubiquiti Router and get greater stability/speed?  From the limited information here is it likely that Spark is at fault rather than the LAN?  If it is Spark how do I prove it?

 

Thanks in advance

 

 


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cyril7
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  #2846242 10-Jan-2022 16:07
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Hi, so what is the current router, what are the VDSL line stats from that router.

 

Cyril


 
 
 

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wellygary
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  #2846249 10-Jan-2022 16:23
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1. DO NOT let the public Wifi Clients onto the same sub network as your Till/EFTPOS/ other stuff... keep your in house devices VLAN separated..

 

2. as the above poster asks what are the logs from the Modem.. Is the Copper connection actually failing or is the modem simply being saturated on the client end and failing...

 

3.  What happens when you run the wifi when there are only staff around, does it stay up ??? or fall over ?

 

 


Al12

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  #2846250 10-Jan-2022 16:25
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Sorry, I'm not onsite at the moment but I will be in a few days and I'll post them then.  Thanks for the reply

 

 




Al12

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  #2846252 10-Jan-2022 16:28
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I have set up 3 x Wifi networks, so they are separated.  I'm not sure if the copper is failing.

 

Guest 

 

POS & EftPOS (Hidden)

 

and Management

 

The internet goes down irrespective of time of day or people on the Wifi.


sparkz25
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  #2846308 10-Jan-2022 16:41
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What router are you using? are you using the spark-provided one? If so throw that in the bin like yesterday, and put in Draytek vigor 130 VDSL modem in bridge mode and a USG if you are using Ubiquiti AP's then you will get all the stats in one place


michaelmurfy
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  #2846322 10-Jan-2022 17:29
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I'm confused. This network sounds like a mess to be honest. How is it dropping? Have you verified it is dropping over Ethernet? What router are you using? How are the wireless networks set up because it seriously doesn't sound like you've got any segregation. Also, an Edgerouter won't help you diagnose the issue.

 

Perhaps post photos / do a diagram of how your network is currently setup for us to have a better understanding.





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cyril7
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  #2846325 10-Jan-2022 17:37
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Agree with Michael, sounds like no real segregation, more info please.

Also these days unless the location has no mobile service, I think offering customers wifi in a cafe makes little sense.

Cyril



nztim
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  #2846359 10-Jan-2022 18:25
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Either Upload Saturation or Unfiltered VDSL

Master Filter is the first step




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sbiddle
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  #2846379 10-Jan-2022 19:27
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Sounds like you need to call in an IT expert to both diagnose the fault and to engineer a proper solution, because if you're just using the Spark supplied router with UniFi AP's behind it there is no way these are property segregated off and isolated.

 

There could be a multitude of reasons for the issue with most being unrelated to Spark. Without knowing the hardware and current layout of the network it's not possible to really offer advice.

 

 

 

 


coffeebaron
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  #2846400 10-Jan-2022 20:03
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1. Master filter install
2. Some thing like a dual WAN Draytek setup with load balancing / failover between the two VDSL connections.
3. Secure network, isolating private & public




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Broadband troubleshooting and master filter installs.
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nztim
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  #2846401 10-Jan-2022 20:04
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OP where are you based?




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cyril7
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  #2846417 10-Jan-2022 21:25
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coffeebaron: 1. Master filter install
2. Some thing like a dual WAN Draytek setup with load balancing / failover between the two VDSL connections.
3. Secure network, isolating private & public


And why exactly is dual WAN required, guest throttle on the unifi side should limit things without resorting to a second Wan

Clearly this is all a result of someone out of their depth. Again more info needed.

Cyril

nitro
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  #2846725 11-Jan-2022 14:06
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cyril7: 

And why exactly is dual WAN required, guest throttle on the unifi side should limit things without resorting to a second Wan

Cyril

 

wondering this myself... 2 vdsl connections, likely to the same cabinet/exchange, is not much of a redundancy. and if the intent is to split the load between the 2 lines, i don't think it'll happen with an RSP provided router.

 

 


coffeebaron
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  #2846765 11-Jan-2022 15:41
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nitro:

cyril7: 

And why exactly is dual WAN required, guest throttle on the unifi side should limit things without resorting to a second Wan

Cyril


wondering this myself... 2 vdsl connections, likely to the same cabinet/exchange, is not much of a redundancy. and if the intent is to split the load between the 2 lines, i don't think it'll happen with an RSP provided router.


 


I only mentioned it as he was discussing the two VDSL connections. An other option is failover to LTE to cover EFTPOS etc.




Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Al12

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  #2846923 12-Jan-2022 06:19
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Hi everyone

 

Thank you everyone so much for the help.  I am going on site today and will respond to all the questions and put diagrams in.  This has been an ongoing problem for 3 years with 4 IT experts over that time to try fix the problem to no avail.  The establishment is in the Warkwork area  (15 mins from Matakana) and there is sketchy cell coverage too.  And yes I'm completely out of my depth, the owner is happy to get an IT person in but doesn't want to waste money on a no-result again.  The information provided here has been fantastic.

 

😃 Much appreciated 


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