New Spark Smart Modem 3 - some devices not connecting...

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › New Spark Smart Modem 3 - some devices not connecting...

phil1066

38 posts

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#302758 17-Dec-2022 15:02

Scratching my head a bit after switching over from an old Spark modem to the latest Smart 3 one. I get better wifi coverage around the house now, but noticed that two existing devices consistently fail to connect over wifi. If I connect an ethernet cable then there are no issues, but they should use wifi as before.

Any suggestions - both devices, a Denon RCD8 audio system and the PS5 just fail. They are both in the same location in the lounge, right next to the XBOX360 and Samsung Smart TV box, which also connect fine.

TIA for any help/suggestions....

phil1066

38 posts

Geek

#3011344 17-Dec-2022 15:19

Additional info. Both devices can see the wifi, show good to excellent signal strength. The PS5 connects to the AP fine, but then says there is no internet!!

Tried also using the WPS button setup on the PS5 with no different results.

Spyware

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#3011409 17-Dec-2022 16:57

Disable wpa3 on router.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

phil1066

38 posts

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#3011411 17-Dec-2022 17:11

Many thanks. this is the current setting:

djtOtago

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#3011422 17-Dec-2022 18:13

Do these devices have a fixed or static IP address?

phil1066

38 posts

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#3011433 17-Dec-2022 20:17

Not 100% sure but wouldn’t expect them to be static 👍

phil1066

38 posts

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#3012071 19-Dec-2022 17:17

DCHP has been enabled on the router as standard, and that is tha automatic connection protocol for those devices

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allan

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#3012125 19-Dec-2022 22:57

You haven't by any chance given it the same SSID as the previous router have you? I've seem some odd things happen when that has been done.

phil1066

38 posts

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#3012139 20-Dec-2022 07:49

Ahh yes, I did that initially, but have changed it since, as I did see some strange behavior and thought it might be that. I also changed the IP address range a bit, as I noticed the Denon audio had a lower IP address than the current set.

I have completely reset the Denon, but still no joy

daveymg

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#3012352 20-Dec-2022 14:02

Try temporarily setting the wifi to open security (no password) and see if the devices will connect. You may want to treat this idea with caution if you're in a high density neighbourhood though.

Gordy7

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#3012499 20-Dec-2022 18:40

I don't know if the SM3 has similar firmware/hardware to a SM2.

In order to get my recent model Brother Laser printer to hook up with the SM2 on 2.4GHz WiFi I had to reduce the WLan Bandwidth setting in the SM2.

Never had any issues with SM1 and WiFi hooking up to my printer.

Gordy

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phil1066

38 posts

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#3013009 21-Dec-2022 22:12

Gordy7:
I don't know if the SM3 has similar firmware/hardware to a SM2.

In order to get my recent model Brother Laser printer to hook up with the SM2 on 2.4GHz WiFi I had to reduce the WLan Bandwidth setting in the SM2.

Never had any issues with SM1 and WiFi hooking up to my printer.

Yeah I will try. A few of the suggestions above, as well as this one, as the router is right next to my garage door control unit and now that isn’t working as well as before with the remotes, I guess due to interference

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phil1066

38 posts

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#3013073 22-Dec-2022 11:12

Anyone know if this is still valid? https://www.intel.com/content/www/us/en/support/articles/000058989/wireless/intel-killer-wi-fi-products.html#:~:text=On%20the%202.4%20GHz%20band,6%20will%20receive%20more%20interference.

On the 2.4 GHz band, which is usually Wireless-N, always choose Channels 1, 11, or 6. Try to pick the emptiest of the three, using the Wi-Fi Analyzer as your guide. Channels other than 1, 11, or 6 will receive more interference. European users can also use Channels 12 and 13 on the 2.4 GHz band. You should treat these the same as Channel 11, as they will interfere with, and receive interference from, Channel 11. Keep in mind that:
- Channel 1 will interfere with and receive interference from 2.4 GHz channels 1-5..
- Channel 6 will interfere with and receive interference from 2.4 GHz channels 2-10.
- Channel 11 will interfere with and receive interference from 2.4 GHz channels 7-11.
On the 5 GHz band, which is usually Wireless-AC (though some routers do support 5 GHz Wireless-N) choose a channel that is as far away from other channels as possible. If you are experiencing Wi-Fi drops or cannot see your wireless access point, and you are using a DFS channel, (Channels 50-144 in the USA, other areas can be found on this chart), try changing to a non-DFS 5 GHz channel and see if that improves the issue.
If you cannot find an empty channel, aim for the channels with the weakest signal.
If you have extenders, access points, or any other wireless routers, make sure they are operating on a different channel than your primary router. Even a single Wi-Fi router with multiple radios can conflict with itself if those radios are set to the same channel.

phil1066

38 posts

Geek

#3013213 22-Dec-2022 17:47

daveymg:

Try temporarily setting the wifi to open security (no password) and see if the devices will connect. You may want to treat this idea with caution if you're in a high density neighbourhood though.

No this did not work.