UniFi Dream Router - connecting to Skinny Fibre Broadband

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andrewlaery

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#306926 4-Sep-2023 17:37

Hi Team,

Last week, I successfully connected a new UniFi Dream Router (UDR) to OneNZ using a Chorus Model 300 ONT. The setup process was straightforward once I configured the necessary settings.

However, I'm experiencing difficulties in replicating the same setup at a different location with Skinny Fibre Broadband via a Chorus Model 100 ONT. Despite performing a hard factory reset on the UDR and following the same steps as with OneNZ, I've run into an issue. When connecting the UDR to the LAN1 port of the Chorus Model 100 ONT, the UDR displays the message "Plugin Cable, Ethernet Disconnected."

Chorus technical support has confirmed that the modem appears to be error-free and that the broadband service is configured correctly for LAN1.

Skinny's support team, on the other hand, stated that they cannot offer support for this specific issue but confirmed that the service is actively provisioned for the LAN1 port.

Does anyone have experience in setting up a BYO Modem, specifically a UDR, with Skinny Fibre Broadband? I'm particularly interested in knowing if the issue could be related to the difference between the ONT Type 100 and Type 300, although Chorus technicians suggested this is unlikely.

Thank you for your time and assistance.

Jiriteach

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#3123622 4-Sep-2023 17:55

Two things to check -

You mention that the UDR is showing ethernet disconnected. If Port1/LAN1 on the ONT has been activated - this should be lit up green once the cable is connected to the WAN port of the UDR.
One NZ uses DHCP where as Skinny uses PPPoE with untagged VLAN.

So you need to ensure the following WAN settings on your UDR -
VLAN ID - Unticked
IPv4 Connection - PPPoE
Username - user@skinny.co.nz
Password - password

DNS Server - Auto ticked

>> Save >> Wait for 1-2 minutes

Thats all required except 2 is not possible is there is a cabling issue so 1 does need to be sorted first.

-- opinions expressed by me are solely my own. ie - personal

andrewlaery

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#3123628 4-Sep-2023 18:15

The lights on my ONT look good. They are the same as here (https://www.chorus.co.nz/q/model-type-200), so all looking fine on the ONT.

But I still get "Plugin Cable, Ethernet Disconnected" on the UDR. Any thought on how I could trouble shoot that?

Also, you mentioned the PPPoE settings included

--> Username - user@skinny.co.nz
--> Password - password

Is the username "user@skinny.co.nz" or do I have my own skinny username? Stupid question - sorry.

Same goes for Password, it is 'password' or is it my skinny account password? Sorry - those a super noob questions!

RunningMan

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#3123638 4-Sep-2023 18:45

Skinny use port based authentication so pretty much anything is OK as the username and password as long as they are not left blank.

Does the ONT LED for the LAN1 port go out when you unplug the network cable to the router?

Jiriteach

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#3123645 4-Sep-2023 19:24

andrewlaery:

The lights on my ONT look good. They are the same as here (https://www.chorus.co.nz/q/model-type-200), so all looking fine on the ONT.

But I still get "Plugin Cable, Ethernet Disconnected" on the UDR. Any thought on how I could trouble shoot that?

Also, you mentioned the PPPoE settings included

--> Username - user@skinny.co.nz
--> Password - password

Is the username "user@skinny.co.nz" or do I have my own skinny username? Stupid question - sorry.

Same goes for Password, it is 'password' or is it my skinny account password? Sorry - those a super noob questions!

Yup any username and password is OK but the values they recommend as exactly as I've written them.

--> Username - user@skinny.co.nz
--> Password - password

-- opinions expressed by me are solely my own. ie - personal

Jiriteach

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#3123647 4-Sep-2023 19:25

andrewlaery:

The lights on my ONT look good. They are the same as here (https://www.chorus.co.nz/q/model-type-200), so all looking fine on the ONT.
But I still get "Plugin Cable, Ethernet Disconnected" on the UDR. Any thought on how I could trouble shoot that?

Are you plugging the cable from the ONT into the WAN port on the UDR? Has to be this port - not any of others. WAN port looks like a world symbol.
So you have lights on Port1/LAN1? Check it plugged into the correct end on the UDR.

-- opinions expressed by me are solely my own. ie - personal

andrewlaery

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#3123653 4-Sep-2023 19:42

I just got a message from Skinny support indicating there was an issue on the provisioned line. They have just reset it their end and we are up and running. PPPoE. Username/Password - as per your advice.

thanks team! You guys are awesome.

Quic Broadband

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MarkM536

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#3123683 5-Sep-2023 00:28

andrewlaery:

I just got a message from Skinny support indicating there was an issue on the provisioned line. They have just reset it their end and we are up and running. PPPoE. Username/Password - as per your advice.

thanks team! You guys are awesome.

That's good it's an explained issue.

I had found it straight forward connecting my 3rd party router.

As other said, PPPOE, VLAN tagging off and set a random user/pass for PPOE. It works a charm :).

andrewlaery

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#3182173 15-Jan-2024 12:22

Hi guys,

So I have connected my Ubiquiti UDR to both Skinny Fibre and One.NZ Fibre in Auckland. It was easy with the configuration indicated above. I am now in Queenstown, NZ.... I am trying to connect with Skinny Fibre (as I have done successfully in Auckland), but I cant for the life of me get a connection (it just sits with No Internet Connection). I have connected this particular UDR in Auckland so all firmware etc is up-to-date on the device plus I have proven this device works correctly.

Is it possible there is a different config required for Queenstown (over Auckland)? Any thoughts on how I could troubleshoot?

Thanks for any assistance.

Jiriteach

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#3182174 15-Jan-2024 12:26

andrewlaery:

Hi guys,

So I have connected my Ubiquiti UDR to both Skinny Fibre and One.NZ Fibre in Auckland. It was easy with the configuration indicated above. I am now in Queenstown, NZ.... I am trying to connect with Skinny Fibre (as I have done successfully in Auckland), but I cant for the life of me get a connection (it just sits with No Internet Connection). I have connected this particular UDR in Auckland so all firmware etc is up-to-date on the device plus I have proven this device works correctly.

Is it possible there is a different config required for Queenstown (over Auckland)? Any thoughts on how I could troubleshoot?

Thanks for any assistance.

Nothing special required for Queenstown or any other location in the country.

Skinny Fibre just requires PPPoE so check that this is selected with -

Username - user@skinny.co.nz
Password - password

No VLAN ID set - this should be off for Skinny Fibre.

If this still does not work - check the ONT ports to make sure you are in the right port and if that doesnt work - contact Skinny who can contact Chorus to have a look at the config.

-- opinions expressed by me are solely my own. ie - personal

tbnz

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#3208218 19-Mar-2024 21:09

I just bought one of these and can't even get into the setup.

Plugged the power in and the unit has booted up and made it's noises.

The setup app finds the device via bluetooth but fails when connecting, tried this 5 - 10 times.

If I plug the ethernet into my existing router it just says no internet.

I'm on Spark so need to setup the PPPOE but I can't even get that far.

Is this normal?

Spyware

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#3208224 19-Mar-2024 21:32

UDR LAN network will be the same as ISP router so no routing will occur, i.e., normal behaviour.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

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djtOtago

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#3208225 19-Mar-2024 21:36

Pretty sure Spark still requires PPPoE and VLAND 10 Tagging.

Jiriteach

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#3208239 19-Mar-2024 22:11

tbnz:
I just bought one of these and can't even get into the setup.

Plugged the power in and the unit has booted up and made it's noises.

The setup app finds the device via bluetooth but fails when connecting, tried this 5 - 10 times.

If I plug the ethernet into my existing router it just says no internet.

I'm on Spark so need to setup the PPPOE but I can't even get that far.

Is this normal?

Setup via the web console. Let it boot up - connect to wifi or plug a cable into one of the LAN ports and browse to 192.168.1.1 and follow the setup wizard.

-- opinions expressed by me are solely my own. ie - personal

tbnz

67 posts

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#3208263 19-Mar-2024 22:43

Jiriteach:
tbnz:

I just bought one of these and can't even get into the setup.

Plugged the power in and the unit has booted up and made it's noises.

The setup app finds the device via bluetooth but fails when connecting, tried this 5 - 10 times.

If I plug the ethernet into my existing router it just says no internet.

I'm on Spark so need to setup the PPPOE but I can't even get that far.

Is this normal?

Setup via the web console. Let it boot up - connect to wifi or plug a cable into one of the LAN ports and browse to 192.168.1.1 and follow the setup wizard.

Thank you! I'm making progress :-)