Problem setting up network printer

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rbis

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#307030 13-Sep-2023 16:16

I have a 3 Windows computer peer-to-peer network set up on a star configuration, 2x Windows 11 Pro and an old Windows 10 Pro machine that is slowly giving up the ghost.

I have successfully set up a network printer from the old Windows 10 machine and can print to it and scan from it.

I have installed the same printer on the 2 Windows 11 machines, apparently successfully, but can't print from either of them, even though the printer is visible to each machine. The printer is set up on the same TCP/IP settings on each machine.

I have tried turning on Printer Sharing on each machine to no avail.

I don't get any error messages, helpful or otherwise, from either of the W11 machines.

I am stumped - any suggestions gratefully considered.

Thanks in advance.

Tinkerisk

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#3127284 13-Sep-2023 17:48

Is this maybe a possible way to go?

- NET: FTTH & VDSL, OPNsense, 10G backbone, GWN APs
- SRV: 12 RU HA server cluster, 0.1 PB storage on premise
- IoT: thread, zigbee, tasmota, BidCoS, LoRa, WX suite, IR
- 3D: two 3D printers, 3D scanner, CNC router, laser cutter

raytaylor

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#3127287 13-Sep-2023 17:51

Is windows addressing the printer by dns name or ip address?

I usually find its easier to set up a new printer pointing to a static with a manual printer set up, point it at the ip address using the generic driver.
Then change the driver to the correct one afterwards on the printer properties > advanced tab, and delete the original printer.

I cant tell you how to do that in windows 10 though but i imagine its the same in the old control panel interface.

Ray Taylor

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SATTV

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#3127350 13-Sep-2023 18:20

What sort of printer is it. does the printer have W11 drivers.

What I do is connect the printer to the network ( Ethernet )

Give the printer a static IP from outside the DHCP range.

Install the manufacturers software and configure from there.

In windows 11 it will try and install the device as IPP rather than TCPIP so make sure you use TCPIP

As long as all devices are on the same network they should be able to print and scan.

Make sure your network settings are not set to public, if they are change to private, if you are on wifi make sure you are not on a guest network.

I hope that helps.

John

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rbis

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#3128147 15-Sep-2023 14:09

Thanks for your suggestions, but the problem persists.

The printer has already has a static IP address.

Looking at the ethernet settings on the printer (FujiXerox APEOSPort-VIII C3321), the following protocols are in place and are functioning with my old Windows 10 machine (implying that they should work with the new W11 computers?):

Bonour, FTP Client, HTTP, IPP, LPD, Port9100, SFTP, SMB, SOAP, WebDAV, WSD

Not activated are: IPsec, LDAP, POP3, S/MIME, SMTP, SNTP, SSDP, ThinPrint, UPnP

I removed the printer and reinstalled it from the manufacturer's app rather than through Windows, but no joy.

Does this help to throw some light?

coffeebaron

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#3128350 15-Sep-2023 21:24

Are you installing this to one main computer only, then trying to share it? Or is each computer being set up to talk directly to the printer?

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rbis

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#3129000 18-Sep-2023 15:42

Problem solved. I came to think that it was probably not a network issue, since the printers were visible to each of the new computers, but more likely to be a problem with the printer set up.

Well, I was wrong on that one too; after I gave up and contacted the help desk, turns out the problem was in setting up the Printer Properties > Configuration > Accounting > Enable Account Setup > Always Use Default User Details and entering my user account ID from the printer.

Anyway, thanks for your inputs