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Eccentric

20 posts

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#312381 12-Apr-2024 07:58
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Hi all. I've just set up my new Grandstream GWN7003 router, to replace my default Spark fibre router.

 

I was able to set up the WAN via the default port 9 so that it shows as state "Connected" (in reassuring green text). Using PPPoE, and all the standard Spark settings as shown here: https://www.spark.co.nz/help/internet/set-up/broadband-settings-for-third-party-modems.html

 

However, I can't get any ethernet connected devices (currently my Windows desktop and a TP-Link Deco mesh system) to actually access the internet.

 

When I run ipconfig on my desktop, I see the expected gateway IP address of the router. But it won't resolve any web requests.

 

All connected devices show up as expected in the web interface, with correct device names and port numbers.

 

I've tried restarting these devices and also my ONT box and the router.

 

Is there something I'm missing?

 

Many thanks!

 

Tom


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johno1234
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  #3217239 12-Apr-2024 08:42
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Got DNS servers setup on the router?

 

 




snowfly
549 posts

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  #3217252 12-Apr-2024 09:11
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  1. I presume you have a default VLAN setup? (Network Settings > LAN) And when editing that VLAN, the Destination is set to your WAN?
  2. Routing > Policy Routes > Load Balance Pool: check your WAN interface is part of the Default load balance rule
  3. Firewall > Basic Settings > Rules Policy: Check your WAN Group has Outbound Policy = Accept
  4. Maintenance > System Diagnostics > Ping: can your GWN7003 ping an external host?

Eccentric

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  #3217350 12-Apr-2024 11:23
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I can't test this until later when everyone's off the internet, but I think the VLAN setup is probably the issue, but I'm confused by it.

 

Spark's settings say to specify VLAN Id 10. In the router WAN page, I can leave VLAN untoggled, but if I toggle it on, I have to enter a value between 3 and something (can't remember what). So I enter 10.

 

On the VLAN page, it has 1 VLAN entry by default, which is VLAN 1 (not 10), and the Id can't be edited, and this VLAN is bound to my Spark WAN.

 

Do I need to create a second VLAN entry with ID 10, bind this to the WAN, and replicate all the DHCP etc settings from the default VLAN entry?




snowfly
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  #3217379 12-Apr-2024 13:18
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The WAN VLAN tag is different to the VLAN ID of your home LAN.

 

In my GNW7003 connected to 2degrees fibre, my WAN is set to PPPoE with VLAG tag on, and VLAN tag ID = 10, priority 0
(found under Network Settings > WAN > Edit)

 

My single home LAN (Network Settings > LAN) has the default VLAN ID of 1, Destination = WAN, and DCHP service is on, allocating IPv4 to my home LAN.


shim99
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  #3217392 12-Apr-2024 14:01
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snowfly:

 

The WAN VLAN tag is different to the VLAN ID of your home LAN.

 

In my GNW7003 connected to 2degrees fibre, my WAN is set to PPPoE with VLAG tag on, and VLAN tag ID = 10, priority 0
(found under Network Settings > WAN > Edit)

 

My single home LAN (Network Settings > LAN) has the default VLAN ID of 1, Destination = WAN, and DCHP service is on, allocating IPv4 to my home LAN.

 

 

This is the same setup I have on my Grandstream on 2Degrees. 


Eccentric

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  #3217402 12-Apr-2024 14:34
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johno1234:

 

Got DNS servers setup on the router?

 

 

Sigh, no. I just copied them in, will test later. Thanks!


 
 
 
 

Shop now for Dyson appliances (affiliate link).
Eccentric

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  #3217609 13-Apr-2024 06:36
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It seems the lack of DNS servers was the issue, doh. Thanks everybody!

 

This seems like a really nice router. Well built, awesome web interface.


Eccentric

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  #3217611 13-Apr-2024 06:46
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Another issue though. I'm only getting 98mbps down and up vs 328 down / 98 up on my Spark router. Must be something else that needs to be configured.


Eccentric

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  #3217612 13-Apr-2024 06:50
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That speed test must have been a warm-up issue (I tested back and forth with the Spark router) because now it seems to be back to normal, in fact up speed is slightly better. Thanks!


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