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95 posts

Master Geek


Topic # 31271 11-Mar-2009 11:51
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Hi... picked up an HP Pavillion DV5-1209AX yesterday...

It connected to my wireless network (linksys router) at home but was running dead slow - only getting up to 100kbps... (4-5 mins to load stuff.co.nz) Wireless signal on the laptop was at 100% so as far as i can tell- the routers working fine- the wireless card seems to be reading the signal fine- just wont get up to speed....

I know the wireless was working fine a couple of weeks ago- had some friends over using thier laptops... running close to 4000kbps using (www.speedtest.net)

I turned wireless off, bypassed the router and plugged straight in using my motorola USB modem- runs fine (normal speed) when configured this way...

So not sure whether its the router, wireless card in the laptop, or something else??

Any ideas? would prefer not to take it back in... We purchased an Acer in Oct08 from Bond and Bond that acer couldnt fix (never worked from day 1!) and its taken bond and bond almost 6 months to offer us a replacement... dont want to wait another 6 months while everyone stuffs us around on this too...

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Master Geek


  Reply # 200593 11-Mar-2009 13:06
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OK... starting to panic now...

did a bit of googling and found the following threads...

http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1236726224151+28353475&threadId=1056855

plus a couple of others all saying the same thing...

HP knows there is a fault within these laptops- they sent out bios updates etc- doesnt fix it...
replace MOBO and NIC- still doesnt fix it- then they pretty much wash thier hands of it by the sounds of things...

Feedback on thier support sounds atrocious too!!

Im hoping thier NZ customer support doesnt reflect thier US/Asian counterparts...

Anyone with a DV series HP notebook had any issue with wireless????

Anyone had to deal with HP support in nz??

xpd

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  Reply # 200595 11-Mar-2009 13:12
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Yup, had a HP unit with wifi issues a while ago..... it was covered under an extended warranty by HP so it got sent back and repaired. Then had another similar unit arrive, with similar issue but HP wouldnt touch it, wasnt covered under their extended warranty plan and the original warranty had expired. Found multiple users with the same issue around the world, all got the same answer from HP "not covered, cough up for fix".

It sucks that they know theres issues but wont do anything about it.

HP support in NZ gets you talking to India first, but once you get the job logged etc, the turn around etc is great.




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-xxxx @ x.xxGHz  16GB RAM  Win 10 pro

 

https://www.xpd.co.nz - Games, geeks, and more G stuff.


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  Reply # 200636 11-Mar-2009 15:42
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A USB 54Mbps 8011.b/g wireless adapter is about $40, might be worth cutting your losses and getting one and avoiding having to deal with the support hampster wheel.



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Master Geek


  Reply # 200643 11-Mar-2009 16:14
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You must be reading my mind...

Have just been looking at Wireless USB adapters down at DSE

Will probably invest in one next week; am going to wait until ive had a chance to put the laptop through its paces over the weekend and see what else turns up in the way of errors etc...

I will be ringing HP tonight and discussing the issues with them, but if it is just the on board wireless theres no way im sending it back and getting involved with those 'support' turkeys again...

Either everything i touch turns to custard; Or NO PC/Laptop manufacturer actually produces quality products...

Has anybody EVER actually bought a laptop and had it work the way it was supposed to; fault free for a reasonable amount of time (3-4 years)?????

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Geek


  Reply # 200657 11-Mar-2009 17:39
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Have you tried moving the base station? or changing the wireless channel in use.  Maybe your neighbours are using something that is interfering with your wireless network?  I thought my HP dv3020 had quite good wireless reception, picked up a few more nearby than my old 12" powerbook, which was my most reliable notebook ever.



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Master Geek


  Reply # 200773 12-Mar-2009 09:31
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Yup... have tried moving the router... turned off the cordless phone in case it was interfering with that too...

Last night when i got home, the wireless worked fine (normal speed) for about 30 minutes, then it lost the connection... then for about an hour, it would get the connection back for 2 or 3 mins then drop away again.. Finally about another hour later, it lost it completely and wouldnt connect at all...
(but works fine when its wired in the router via network cable)

the above symptoms reflect what i have read about the faulty wireless in the DV series- the more i read the more im convinced thats what it is...

How would i go about changing which wireless channel it uses??
 

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  Reply # 200986 13-Mar-2009 11:57
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If it goes the same way as the V6000 wifi issues did then about 3-4 months after the minipci slot packs up, expect the machine to just start crashing and HP to not want to know about it.




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  Reply # 201801 18-Mar-2009 01:21
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change the channel in the routers wireless settings. you need to login to the routers configration web page.

there is also something called RTS in the settings that you can set to 1500 or less (i set mine to 1024) so that your router will tell nearby routers to shutup when its ready to send bigger chunks of data.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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