Synology WRX560 setup with Spark

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Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Synology WRX560 setup with Spark

JeremyMKL

4 posts

Wannabe Geek

#318282 3-Jan-2025 14:48

Hi,

Looking for some help on this one.

I have a Synology WRX560 router connected to a Spark Model Type 300 ONT.

Spark give some good advice here on settings to use for a 3rd party router:

https://www.spark.co.nz/help/internet/set-up/broadband-settings-for-third-party-modems.html

I'm reasonable IT savvy but no genius and despite many hours of trying i'm not able to get the internet up & running.

Thanks in advance !

RunningMan

8912 posts

Uber Geek

#3327279 3-Jan-2025 15:13

Probably need to post the settings as you have them or else we've got no idea what may be wrong.

JeremyMKL

4 posts

Wannabe Geek

#3327283 3-Jan-2025 15:33

Thanks for pointing that out, current settings as below.

Hope this is enough info.

I'm not able to find where the ONT address goes, unsure if this is required here

JeremyMKL

4 posts

Wannabe Geek

#3327285 3-Jan-2025 15:35

Unfortunately the ISP settings don't give much away

Jase2985

13422 posts

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#3327287 3-Jan-2025 15:38

Tried other ONT LAN ports?

What about the VLAN 10 setting you need to configure?

Spyware

3732 posts

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Lifetime subscriber

#3327288 3-Jan-2025 15:39

You have to set vlan id = 10.

https://kb.synology.com/en-global/SRM/tutorial/If_my_ISP_requires_that_I_set_a_VLAN_tag_but_does_not_provide_IPTV_VoIP_services_how_should_my_settings_be_configured

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

freitasm

BDFL - Memuneh
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#3327293 3-Jan-2025 16:08

You don't have to do anything with MAC address.

You have to setup VLAN 10.

JeremyMKL

4 posts

Wannabe Geek

#3327294 3-Jan-2025 16:09

Thanks for the replies, setting the VLAN port to 10 has me sorted.

No an easy one to fine & i wouldn't have found it without some help from move tech savvy people.

Thanks again !

Mighty Ape

Shop now on Mighty Ape (affiliate link).

freitasm

BDFL - Memuneh
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#3327297 3-Jan-2025 16:15

Also, the MTU on your screenshot is 1492, Spark recommends 1500.

ZKDWF

5 posts

Wannabe Geek

#3357871 27-Mar-2025 15:54

Make sure you use a Cat 5e or Cat 6 between the ONT and the WRX560. That will give you a 1 GBps connection. A lower spec'ed cable will only give you 100 mbps.

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