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ig



3 posts

Wannabe Geek


# 37341 11-Jul-2009 11:53
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I have broadband service from Telecom and I am in a marginal/rural location. As a result, the DSL connection drops quite frequently. I don't expect to solve this problem, but I would like my internal network to stay up despite the interruption to the Internet connection.

I have the Thompson TG585 v7 modem provided by Telecom. It has four ethernet ports and wireless. Each time the DSL connection drops it resets itself, dropping the wired and wireless interfaces for almost a minute. This means that every time the DSL connection fails all the systems on my internal network are disconnected.

The modem does reset, after which all the interfaces come back up.

Is there some way to configure the modem so that it will reconnect on its DSL interface without resetting (dropping) its ethernet and wireless interfaces?

Is there some other modem I can buy that can re-establish DSL connection without dropping the internal network?

I would prefer not to have a separate internal wireless router. I already have too many boxes, plugs and wires to deal with. Except for the frequent full resets, the Thompson modem works fine for me.

TIA for any suggestions.

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  # 234263 12-Jul-2009 02:19
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It's very unusual for a device's wireless or ethernet to stop working because the dsl connection has gone down. Even the cheapest Dlink's don't do that... sounds like a bug to me. Have you checked if there are any firmware updates?

ig



3 posts

Wannabe Geek


  # 234315 12-Jul-2009 12:39
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It's good to know this is unusual. I'll check for firmware updates, which I haven't done yet.

Thanks,
Ian

 
 
 
 


ig



3 posts

Wannabe Geek


  # 234593 13-Jul-2009 10:31
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It seems that Thomson doesn't release firmware updates direct to users - everything is through their resellers. So I called Telecom and the fellow I spoke with, after taking several minutes to check, said they don't know anything about firmware updates. But he agreed that it is unusual for the internal networks to be reset whenever the DSL connection is dropped, so he is sending a new modem out to replace the one I have.

In passing, the modem I have has firmware 7.4.2.7 but the Thomson partners site has documentation for 7.4.3, 7.4.4, 8.2.1 and 8.2.2 - there is nothing there for 7.4.2.7. Unfortunately, they only have documentation on the site - no firmware. Comments on the Modem-Help website suggest that they only make firmware available to their registered partners. So, with Telecom claiming to know nothing about firmware updates, I may be out of luck.

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