Thomson TG585 dropping out

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Thomson TG585 dropping out

alic18

8 posts

Wannabe Geek

#55306 29-Dec-2009 15:53

Hi There, i've had a Thomson TG585 for 5 months now since moving into mt eden. I'm on a 20GB plan with telecom and it's ADSL2 which is nice! It's been going great for the majority of the time.

About 3-4 weeks ago I started seeing some odd behaviour. We would be browsing the net fine, then we would be unable to and the router error screen would come up. This would randomly resolve itself after a few minutes, there was no rhyme no reason to it and it may do it on and off every 10 or so minutes for the whole evening.

Lately i've taken to going into the router when this has happend and i've noticed the 'internet connection' status on the page is set to disconnected, by clicking on connect it comes back up.

Also, I've just purchased a ps3 2 days ago, so this is of course playing havoc with any online play so I want to get it sorted.

What is going on? Any ideas? Let me know if you need anymore info... Thanks in advance!

aionwannabe

147 posts

Master Geek

#285858 29-Dec-2009 16:24

same here dunno i just deal with it, no pattern just hard resets itself. wouldnt happen on a linksys one leme tell you

MyHeritage

Shop MyHeritage and uncover your origins and find new relatives with a simple DNA test. (affiliate link).

Ragnor

8085 posts

Uber Geek

Trusted

#285976 30-Dec-2009 00:32

It's probably more likely to be a house wiring issue causing your line to drop and the router to lose it's adsl connection than the Thomson TG585 just started being flakey after you moved house.

Do you have ADSL filters on the phone(s), fax, sky, monitored alarm?

alic18

8 posts

Wannabe Geek

#286001 30-Dec-2009 08:08

Hey Ragnor,

We only have one phone jack and it's got an ADSL filter on it. No sky, fax or alarm. Also, we've been in the house for 6 months, and it's only started dropping out in the last month.

I read online it may be related to heat in the router (for some unknown reason they put the fan underneath the router), so i'll raise it up and see if that makes a difference.

Ta

wreck90

780 posts

Ultimate Geek
Inactive user

#286003 30-Dec-2009 08:20

same happens to mine. although, the router needs restarting in my case.

i got this as the free offer from tcom to replace my last modem. the problems only started with this thomson thing. but, the thomson seems to reach a slightly higher speed than my last modem so i like it for that.

Ragnor

8085 posts

Uber Geek

Trusted

#286201 31-Dec-2009 02:19

Hmm that's interesting I wonder if the Thompson's are the new Dynalink RTA1320, they used to always overheat and end up becoming flakey after within a year or two (becomes especially noticeable in summer).

You should be able to get Telecom to replace the modem if it's faulty.