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Wannabe Geek


Topic # 60840 4-May-2010 11:38
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Heyas, I have a Linksys WAG54GP2 router, connected to Slingshot's Naked DSL plan. I use a portable phone with the router.
However, the router and portable phone don't always see eye-to-eye after a reset.
Does anyone know of the order of power cycling I should be using?
Currently it's connected to the internet but doesn't see the phone line at all.
And if you understood any of that, well done.
Thanks!

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  Reply # 326363 4-May-2010 11:45
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I'm not sure I fully understand the problem.

If you log into the web interface does it show the line is registered?




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Wannabe Geek


  Reply # 326366 4-May-2010 11:46
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The call state is Idle and the Call tone is None.

Edited to say: Yes it says it is registered in the settings too.

 
 
 
 


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  Reply # 326381 4-May-2010 12:01
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If you're not on a call the call state will be idle.

If it says Registration State: Online then your router is connected to the SIP proxy server and calls should be working.

It's just unfortunate you're with an ISP that appently does not offer any support for Linksys devices despite them being the most popular VoIP devices in NZ.



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Wannabe Geek


  Reply # 326389 4-May-2010 12:05
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I've just checked and the phone is now working. But it must be random because I tried to reconnect and connect all the different plugs before and got nothing. Maybe after a certain amount of time being connect to the ISP it 'kicked in'?

Either way, it's working, for now. Until the next reset that is.

Thank you for your help :)

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  Reply # 326427 4-May-2010 12:44
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Um, how long did you wait before checking its registered? If you switch of the router for at least half a minute, then switch it on without turning the phone off, then it should login automatically. I presume your portable phone is a basic cordless with the base plugged into the FXS port on the router?

If its a WiFi VoIP phone, then you never know if the phone or the WiFi had a problem too. Switch off your phone for half a minute, then check that its connected to the router. You should be able to find an IP address from the phone and ping it from your computer.





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Wannabe Geek


  Reply # 326443 4-May-2010 13:02
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Male to female communication lost ;)

I'll see if I can answer...

The computer was off. I turned the router off for 60 seconds. I had the phone unplugged from the router.
I turned on the router. Waited for the lights to stop flashing and the DSL light was lit.
I then plugged in the phone. Just a normal Panasonic portable phone plugged into the back of the router in Phone1. I waited to see if the light for Phone1 would light, it did not. I turned on the phone handset to see if that would trigger it. It did not. I tried to ring my number from my mobile to trigger it, nothing. Just says I was unavailable.
I then turned on the computer and Googled for some answers.
I guess in that time, and turning on the PC (?) and then checking the status in the 'web interface' it had actually connected the phone and it was working.
I checked the phone after hmm 30 mins (?) and it was working. It may have been working after I turned on the PC, or it might have kicked in after 5 mins. I dunno really.

I guess I'll have to see what happens next time.

I hope that makes sense.

Tasha

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  Reply # 326484 4-May-2010 14:38
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Your Phone will not be available untill the Phone 1 LED is lit on the WAG54gp2, this is what supplies the dial tone to the phone, if this is not lit then there will be no dial tone and you will not be able to rx or make calls, this has nothing to do with the Cordless phone and everythiong to do with how the wag works with your VOIP provioder.

The Phone LED will not come on untill after the dsl is up and running, could be upto 60 secs is my guess.




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Wannabe Geek


  Reply # 326596 4-May-2010 19:45
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Thank you for your reply.

Most of the time it just never does come on. I can leave it for a whole day and it won't come on. But if I unplug things and plug them back in and fiddle about for a while, I can usually get the light to come on. I just wondered if there was a actual sequence of plugging things back in that would speed up the process.
If the router resets, the phone light hardly ever comes on again until I've done something with plugs.

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  Reply # 326603 4-May-2010 20:03
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Plugging and unplugging the phone won't cause or fix the issue. If the phone light isn't on the phoneline isn't registered with your VoIP provider - this is potentially a configuration issue and has nothing to do with the phone itself.

Unfortunately there are plenty of things that could be wrong including dodgy hardware (as these devices do have known issues). Since Slingshot won't actually provide any help setting up voice settings you're in a bit of a pickle really.



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  Reply # 326605 4-May-2010 20:04
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hmm okay, thank you :)

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  Reply # 326710 5-May-2010 05:56
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I would suggest switching to us as this is supported hardware so our support team would be able to assit directly but thats a bit cheeky,

For the wag this should connect pretty much staight away within a couple of minutes anyway of the DSL line being up, So I would think the basic settings for this are not quite correct in the SIP side, I could suggest trying the basic config settings from Steve Biddles blog listed below, these give some good basic settings, and may assist.

Otherwise there always option 1  Wink

http://www.geekzone.co.nz/forums.asp?forumid=43&topicid=59652




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