The Help Desk man couldn't help and said someone would ring me back.
Anyway, I thought I would try here as well, as I don't think (!) the problem is as bad as I think it is.
I have purchased the Seagate NAS 110 1TB.
I installed BlackArmour Discovery and when I start the Discovery S/W I get "No server found on your network".
I have read as much as I can to no avail and need some help.
When I first started Discovery I had to unblock it in my Windows Firewall.
As part of trying to fix this issue I have now turned off Windows Firewall and am relying on the Router Firewall.
I am running a desktop PC with Vista Home Premium (up-to-date).
The NAS name is BA-2296C0 (I think it is a zero at the end).
In Windows Explorer, under Network, I can see the NAS. However, when I try to expand, I get 'Windows cannot access \\BA-2296C0'. If use Diagnose button I get "BA-2296C0 is not a valid host name'.
I have tried cmd (as administrator) by entering ipconfig /all. I recognise my PC but I have a couple of Media disconnected messages.
Also, at some point I saw the message "Windows cannot access \\BA-2296C0, Error code 0x80070035, The net work path was not found'. The diagnose button said 'BA-2296C0 is not a valid host name'
I have DHCP enabled on my router. The modem/router is a DSE HX9950. It supports my desktop PC and a netbook (XP) and I have never had any problems. I have tried different ports on the router and another network cable.
I can see the NAS in the Network Map.
Now I think the issue is that the IP Address is 169.254.121.163 (and it does show the MAC Address). Clicking the NAS icon brings up the cannot display web page.
So, somehow, I need to get the IP Address into my home network range (and I don't know how this can be done, as I have installed the Discovery software 2-3 times now. Or alternatively, I wonderd whether I needed to add an entry into the Routing Table List (I read on the Seagate site that someone had solved their issue via this method, but I don't know enough to do this).
Any suggestions on what to try next, otherwise, I have a black bookend