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Crucius

55 posts

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#62381 5-Jun-2010 16:01
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So I recently bought a linksys AM300 to replace my Telecom provided Speedtouch, and it worked perfectly.
However, in order to tidy my network layout up a bit, I shifted it to a phone jack at the other end of the house. It gets a dsl connection (and at a higher sync rate than the previous jack), but after around 30 seconds it disconnects. Thinking it might be a dud jack, I plugged in the old speedtouch, which worked perfectly. When I plugged the AM300 into the first jack (taking everything back to how it was before I started), the dsl connection continued to drop.

So that's where I am, now, the AM300 can't maintain a dsl connection (and I've tried different cables, filters, resetting to factory etc), while the speedtouch works just fine (albeit at a 0.8mbit lower sync speed) on both jacks. I'm at a loss as to what I can try, any ideas?

Oh, and the AM300 doesn't keep a log of anything other than inbound/outbound connections, so no luck checking there to see what's happening. 

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Ragnor
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  #338583 5-Jun-2010 18:17
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Are you connected to a cabinet or an exchange?

Are you on an ISP providing the connection via Telecom wholesale or a LLU connection eg Orcon+, Vodafone Red, Slingshot Next Big Thing or Telstraclear?

Is it running the latest firmware v1.19.04 (should be shown on the top right and on the status > modem page)?

Is this a new unit or 2nd hand off trademe etc?

Linksys support page here link here if you need to update the firmware
http://www.linksysbycisco.com/SA/en/support/AM300/download






 
 
 

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Crucius

55 posts

Master Geek


  #338746 6-Jun-2010 11:36
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Exchange, IIRC.
I'm with telecom, so telecom wholesale
Yes
New (In theory, bought it 'new' from DSE, but it had someone else's connection info already on it when I plugged it in)

Ragnor
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  #338835 6-Jun-2010 18:15
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Sounds faulty to me, return it to DSE.

The reason I asked about cabinets and LLU is that there have been some compatibility problems between certain modem chipsets and the gear in the cabinet/exchange in the past..

However I have not heard of any major problems with the AM300 and I'm using one myself at home currently on Telecom wholesale connection to the exchange with no problems.



Crucius

55 posts

Master Geek


  #338836 6-Jun-2010 18:52
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Alright, will do that.

Still, I'm curious as to what triggered the fault, but as long as the replacement works I'm not too bothered.

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