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Topic # 62381 5-Jun-2010 16:01
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So I recently bought a linksys AM300 to replace my Telecom provided Speedtouch, and it worked perfectly.
However, in order to tidy my network layout up a bit, I shifted it to a phone jack at the other end of the house. It gets a dsl connection (and at a higher sync rate than the previous jack), but after around 30 seconds it disconnects. Thinking it might be a dud jack, I plugged in the old speedtouch, which worked perfectly. When I plugged the AM300 into the first jack (taking everything back to how it was before I started), the dsl connection continued to drop.

So that's where I am, now, the AM300 can't maintain a dsl connection (and I've tried different cables, filters, resetting to factory etc), while the speedtouch works just fine (albeit at a 0.8mbit lower sync speed) on both jacks. I'm at a loss as to what I can try, any ideas?

Oh, and the AM300 doesn't keep a log of anything other than inbound/outbound connections, so no luck checking there to see what's happening. 

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  Reply # 338583 5-Jun-2010 18:17
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Are you connected to a cabinet or an exchange?

Are you on an ISP providing the connection via Telecom wholesale or a LLU connection eg Orcon+, Vodafone Red, Slingshot Next Big Thing or Telstraclear?

Is it running the latest firmware v1.19.04 (should be shown on the top right and on the status > modem page)?

Is this a new unit or 2nd hand off trademe etc?

Linksys support page here link here if you need to update the firmware
http://www.linksysbycisco.com/SA/en/support/AM300/download








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  Reply # 338746 6-Jun-2010 11:36
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Exchange, IIRC.
I'm with telecom, so telecom wholesale
Yes
New (In theory, bought it 'new' from DSE, but it had someone else's connection info already on it when I plugged it in)

 
 
 
 


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  Reply # 338835 6-Jun-2010 18:15
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Sounds faulty to me, return it to DSE.

The reason I asked about cabinets and LLU is that there have been some compatibility problems between certain modem chipsets and the gear in the cabinet/exchange in the past..

However I have not heard of any major problems with the AM300 and I'm using one myself at home currently on Telecom wholesale connection to the exchange with no problems.



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  Reply # 338836 6-Jun-2010 18:52
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Alright, will do that.

Still, I'm curious as to what triggered the fault, but as long as the replacement works I'm not too bothered.

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