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51 posts

Master Geek

# 64344 13-Jul-2010 18:27
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A friend asked me to help him sort out his router problems. There are three other computers in the house running Windows XP that connect fine to his router, however his laptop will neither connect on wireless or wired connections. The diagnostics wizard (a piece of junk if I've ever seen one) suggested that there were IP problems. Going to another computer, I see that they have a static IP system set up, I copy the details (aside from the IP address of course).
So now it claims it's on an unknown network, and I cannot ping the router from the Win7 laptop, however I can ping at least one of the other XP computers.
What could be my poblem?

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634 posts

Ultimate Geek


  # 351031 13-Jul-2010 19:21
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Can you

1. post an ipconfig -all  from one of the XP computers, including IP address, subnet mask, gateway and dns servers

2. remove any IP settings from the Win7 lappy making sure the IP address and dns servers are set to get addresses automatically, then plug it into the router and post its ipcofig -all

51 posts

Master Geek

  # 351059 13-Jul-2010 20:05
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I'm not actually there currently, so I can't do that. But nonetheless, I tried setting automatic detection and it did not work. I disabled the Windows Firewall, and the Norton Firewall/Anti-virus. The laptop has worked fine on other networks before.
The settings were as follows:
Replicated on the laptop with a change in the last IP number.

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