Broadband Cuts out

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u13turbo

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Topic # 64474 16-Jul-2010 09:05

Hey guys, I have broadband with telstraclear, which is always very reliable. Just lately though, it will cut out, so I rung telstraclear, and they said its the wireless router, which makes sense because to get it going again I just have to reset it.

Its an Asus WL-520GU, and they said I have to reconfigure it, but what I dont understand is why its just decided to do it?

And could someone please walk me through reconfiguring it?

Cheers
Jared

sbiddle

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Reply # 352206 16-Jul-2010 09:38

Are you downloading a lot of torrents? If so you're probably thrashing the CPU in the router with too many connections at once.

bvidulich

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Master Geek

Reply # 352245 16-Jul-2010 10:49

sbiddle: Are you downloading a lot of torrents? If so you're probably thrashing the CPU in the router with too many connections at once.

+1

The Asus WL-520GU is a fairly solid router, so unless you are hammering it with torrents, for example, then I don't see why it would suddenly start cutting out.

Are you connected to this router via wireless? If so, you could check to see if it is the wireless causing problems by plugging your computer into the router with a cable and see if you still have the problems.

u13turbo

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Reply # 352263 16-Jul-2010 11:18

hey, I only Download about 1-2gb of torrents per month.. so i wouldnt say thrashing at all. And also i thought it may be the wireless of my laptop, but it cuts out on my xbox(which is wired into a port on the router)

sbiddle

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Reply # 352317 16-Jul-2010 13:29

You might only download a few but if you have the software configured with too many ports it will cause the problem.

Does your router lock up while downloading torrents?

u13turbo

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Reply # 352484 16-Jul-2010 21:44

Na its never buggered out while doing a torrent, in saying that i havnt downloaded a torrent in quite awhile.

smac

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Reply # 352502 16-Jul-2010 22:25

I was having issues with intermittent disconnections a while ago. ISP couldn't help as the ADSL sync was stable - so they figured a router issue.

Turns out it was at the time ADSL2+ was being hooked up here, and such disconnections while they work on it are common. Worth checking maybe if you are on ADSL but due for upgrade in your area.

webwat

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Reply # 352869 18-Jul-2010 01:29

sbiddle: Are you downloading a lot of torrents? If so you're probably thrashing the CPU in the router with too many connections at once.

Or overloading its internal memory, since it has to keep track of all the open connections even when no traffic. If you turn on the QoS then you start putting more load on the CPU as well.

But it could just have reached the end of its useful life.

Qualified in business, certified in fibre, stuck in copper, have to keep going ^_^

u13turbo

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Reply # 352891 18-Jul-2010 08:24

its only been used for 18 months... i hope not..

cyril7

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Reply # 352936 18-Jul-2010 12:17

If you are using torrents, I suggest you check the torrent software setup and reduce the number of connections it attempts to use

Cyril

u13turbo

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Reply # 352967 18-Jul-2010 13:08

When you say using torrents, would it only cut out during torrent downloading? Because at the moment it will just do it whenever it pleases, hasnt done it during a torrent download yet.

cyril7

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Reply # 352968 18-Jul-2010 13:11

Have you checked you have the lattest firmware.

Cyril

bvidulich

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Master Geek

Reply # 353039 18-Jul-2010 18:21

The latest update (probably the English/Russian version) for this router was released in March 2010. I suggest you download it from the Asus website and apply it. You will need to plug your laptop into the router to avoid any unnecessary issues when doing the update.

webwat

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Reply # 353148 18-Jul-2010 23:14

If its just randomly unstable but the ADSL stays up, I seriously would suspect that its either faulty or could use a factory reset. You could prove the fault to router or provider by testing another router for a while on your own connection. You might have to borrow a router but its worth testing it.

Qualified in business, certified in fibre, stuck in copper, have to keep going ^_^

u13turbo

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Reply # 353519 19-Jul-2010 17:37

happened again today, and i realised something wierd. It would still load some pages, like trademe, facebook, hotmail, but it wouldnt load, these forums, some pictures on trademe etc, and my xbox still didnt connect....

mummet

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Reply # 354555 21-Jul-2010 17:22

I have the same problem also with TelstraClear, I have tried three different routers
Siemens Gigaset, D-Link DSL G604, Assus and the same problem. TC keep saying there is no problem on my line but I don't believe them. I stopped using wireless because of the cut outs every 5-10 mins and hooked up through my ethernet, I still get cut outs but less often. Im switching from TC because they have been of absolutely NO help what so ever.