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23 posts

Geek


Topic # 64740 21-Jul-2010 21:00
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I have 3 computers in the house

1) Desktop running Windows 7 home 64 bit. This is connected to a Belkin N300 Modem router by ethernet cable
2) Laptop running Win XP. This connects to the router by wireless

Both of these machines work fine

3) Desktop running Windows 7 professional 32 bit. It is not convenient to connect via ethernet cable because it means running the cable through the house. If I do it works fine.

I bought a Belkin F6D4050 v1 N150 Adaptor, but I can't connect to the internet. I had a tech from the supplier come out and he couldn't either. After 30 mins with Belkin support and after dowloading and installing the latest drivers it still didn't work.

Often it hangs while trying to install the driver, but if I pull the adaptor out it says "Finished Installing".

One more piece of information. With the adaptor plugged in, the computer won't turn off. It gets stuck at "shutting down" on the screen. Pull the adaptor out and it immediately closes down. Similarly starting up. With the adaptor plugged in, it gets to the screen with the Windows symbol, the screen then goes black and it hangs. Pull the adaptor out and it immediately finishes loading.

Belkin support suggested that I try installing it on the other desktop. I disconnected the ethernet cable and installed the adaptor. It installed effortlessly
.
Why won't it work on the 32 bit machine?



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172 posts

Master Geek


  Reply # 354669 21-Jul-2010 23:03
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The only things I could suggest have most likely already been tried.

Plug the adapter back in and remove any software and drivers that have been installed.
Restart the PC.
Ensure that any anti-virus programs have been disabled.
Plug the device in and use the Add Device option from Hardware to install the drivers only.

It sounds like either the driver or the Belkin controller software is getting corrupted or experiencing an incompatibility. Some USB drivers can cause conflicts, so the 32 bit PC may have USB drivers for a camera or printer that the 64 bit PC doesn't.

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Uber Geek
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Trusted

  Reply # 355667 24-Jul-2010 03:09
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I would say its faulty or not compatible with that computer. Try uninstalling all USB drivers, and if still cant reiinstall the change to something that does. Does it work if you plug into the other computers?




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



23 posts

Geek


  Reply # 355687 24-Jul-2010 08:18
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WebWat
As per my original thread, yes I tried another PC and that worked. The only differrences that I can see are that the other machine is 64 bit running Win7 Home, whereas the machine it won't work on is 32 bit running Win7 Professional

Oldhat
I haven't had a chance to try your suggestion yet. I need to ensure that there are no remnants of drivers, so I need to roll Win7 back to before I tried installing the adaptors.

Problem is I have recently moved to the house we are in and not everything is unpacked yet, including my backups

I hope to try this weekend



23 posts

Geek


  Reply # 356690 26-Jul-2010 17:49
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I rolled it back one save and it didn't work
I rolled it back to an installation of just Windows installed, still didn't work.

I then read a thread somewhere that someone else had the same problem and they found that their BIOS was out of date. Once they updated the BIOS it installed.

I know a little about computers but I'm not game to try updating the BIOS so I'll get a tech out to try that and see if he can get it working

Will keep you posted



23 posts

Geek


  Reply # 357972 28-Jul-2010 21:30
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Had a tech come out and he couldn't get it to work either.

I suggested he upgrade the bios and with some reservation he did so.

Guess what. Fixed the problem

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