Telecom NZ Thomsom TG585 V8

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russelljsmith

23 posts

Geek

#73072 8-Dec-2010 14:16

Hi,

I got a brand new Telecom TG585 V8 when I signed up with Telecom NZ BB last month. It was easy to setup and all, but I'm having a couple of intermittent problems that are causing me some grief....

1). Our Macs, iPhones & iPads (we like Apple stuff) all occasionally refuse to connect to the Wi-Fi even when they've successfully connected recently. The network is visible but often rather than joining automatically we'll be prompted to enter the WPA password again (it hasn't changed), we might have to do this several times before it will eventually let us connect (sometimes we have to restart the Macs). Once we're connect the connection is good & we've had not had any other issues with it.

2). A couple of devices including a Sony Blu-Ray with wi-fi and a Canon Wi-Fi printer just refuse to join the network completely, they can see the network SSID but when I enter the password and try to connect they time out.

Is anyone else had any similar experiences? Any ideas on what might be the cause?

I've used an older version of the Thomson routers before and never experienced anything like these problems with them. I have an Airport Extreme I'm not using right now, if I can't get the Thomson to perform better I might need to try and get it running in Bridge Mode and let the Airport Extreme handle the local network.

Thanks / Russ

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#414712 8-Dec-2010 17:22

You might try forcing your router into 'g' mode if you're connecting to a mix of 'n' and 'g' spec devices. Not ideal, but if it gets a stable connection to everything, at least you can depend on it being available.

HTH.

Cheers,
R2D2

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webwat

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#414948 9-Dec-2010 11:52

Maybe some of the devices don't support WPA2?

Time to find a new industry!

cyril7

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#415351 10-Dec-2010 06:30

There seems to be a lot of compatibility issues amongst a large number of WiFi devices when mode N and WPA/wpa2 are deployed together, I have seen so many of these issues in recent months since N became more common that its really becoming a pain.

As suggested if you can limit the modes to G and see how that goes.

Cyril

ArtooDetoo

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#416057 12-Dec-2010 09:41

cyril7: There seems to be a lot of compatibility issues amongst a large number of WiFi devices when mode N and WPA/wpa2 are deployed together, I have seen so many of these issues in recent months since N became more common that its really becoming a pain.

As suggested if you can limit the modes to G and see how that goes.

Cyril

Kinda warms one's heart to get such enthusiastic recognition for your efforts to help some folk, huh?

I wonder at times what makes it so apparently difficult for the help-seeker to offer the courtesy of a simple "Thanks for the response. I'll get back to you..." if they're temporarily too busy to do anything about the advice.

Oh well, once bitten...

Cheers,
R2D2

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owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

cyril7

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#416059 12-Dec-2010 09:44

Totally agree r2d2, and its becoming a more common, but I have long got over getting bothered about it.

Cyril

russelljsmith

23 posts

Geek

#416080 12-Dec-2010 10:43

Wow you guys are kinda high maintenance, I hadn't checked back in on this page for a few days, next time I'll send you some flowers or something...

Still having issues with the router, currently it's switched to use B/G/N WPA2 only at the moment, gave it a few days like that to see if it helped.

Don't really want to switch off the N networking if I can help it, though unless the Thomson has dual-band support I suspect dropping the entire network down to G once one G-only device joins so maybe it wouldn't make that much difference.

Also noticed last night that a couple of my Macs couldn't see each other to share iTunes libraries etc. I need to check this isn't just a software setup issue thought rather than a problem with the router.

Thanks / Russ

russelljsmith

23 posts

Geek

#416082 12-Dec-2010 10:50

Oh, and I emailed Telecom but haven't heard back, not really sure what level or support I should expect for the Router anyway unless it's a faulty unit they can just replace.

Russ

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cyril7

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#416085 12-Dec-2010 11:02

The Thompsons are a Nlite device, ie 2.4GHz only and only one radio chain.

Edit: On the response front, as I say I personally have long since moved past the fact that folk ask for help and never ever respond. But I like many others here spend our unpaid free time to help answer questions, a simple "cheers for that will report back when I make some progress" is all thats needed to help us not feel we have totally wasted our time.

Cyril

ArtooDetoo

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#416145 12-Dec-2010 13:43

russelljsmith: Wow you guys are kinda high maintenance, I hadn't checked back in on this page for a few days, next time I'll send you some flowers or something...

Still having issues with the router, currently it's switched to use B/G/N WPA2 only at the moment, gave it a few days like that to see if it helped.

Don't really want to switch off the N networking if I can help it, though unless the Thomson has dual-band support I suspect dropping the entire network down to G once one G-only device joins so maybe it wouldn't make that much difference.

Also noticed last night that a couple of my Macs couldn't see each other to share iTunes libraries etc. I need to check this isn't just a software setup issue thought rather than a problem with the router.

Thanks / Russ

Interesting response. You posted a thread starter to ask for help and you don't monitor your emails for "a few days"? Or you didn't bother setting up email response to monitor responses and it was too much trouble to check in to see if somebody had taken the time to help you out?

Nice.

Since you've chosen not to test the 'g' option, I'm fresh out of ideas.

Good luck with finding the solution, and I'll be interested in learning what that solution turns out to be.

Cheers,
R2D2

Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

wreck90

780 posts

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#416151 12-Dec-2010 14:15

Have you tried rebooting the router ?

I had similar problems, where the wifi was visible, but when you connect it would not get a connection to the internet - and , DHCP ip allocation would fail too.

If rebooting does not work, try reset to factory settings too.

I had so many problems with the telecom thomson router I went through 4 before finally giving up.

Some people seem to swear by them though.

Don't worry about the other fools, their mommys did not breast feed ha ha.

Damager

2125 posts

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#416157 12-Dec-2010 14:45

wreck90:

Don't worry about the other fools, their mommys did not breast feed ha ha.

- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

russelljsmith

23 posts

Geek

#416273 12-Dec-2010 21:32

I've given up on the Thomson as a Wi-Fi router now; have rigged up my Apple Airport Extreme to run my internal network connected to the Thomson via Ethernet (Wi-Fi on the Thomson is disabled). The Airport Extreme is acting as a DHCP server as well as a Wi-Fi access point.

It does mean all external traffic is now running through two routers which I'm sure isn't very efficient and I hope doesn't give me connection problems for online gaming etc. but at least all my devices should be able to join the network now and I know the Airport Extreme handles simultaneous G & N connections so network traffic should be a bit quicker.

It's a shame I can't just have one device to run my network but ho-hum, I'll check back here in a few days to let you know if this has resolved all the apparent problems I was getting when I was running the network from the Thomson.

Thanks / Russ

DonGould

3892 posts

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#416279 12-Dec-2010 21:55

Interesting read Russ... If this is the model I'm thinking about, I pulled one out on Friday and just replaced it with an SMC router/modem and boring DSE g Ap that I had sitting in the shed.

I spent over an hour trying to figure out the web interface on the Telecom box and was less than impressed. Yes, they look very pretty but proved to be less than impressive in my limited view.

On the site I was working on, the clients laptops just wouldn't stay talking to each other. Some times I could ping, some times not and most of the time file sharing just failed.

I suspect that those talking about the n/g/b issues might be right, but I tied this one back to .g/b as the clients laptops weren't .n and that didn't help.

I attempted wep but that didn't help.

I attempted no sec and that didn't help...

Ok, in expressing this rant, you have to take into consideration that it was my first exp with this t.nz kit and it's quite normal to get it to an argument with something you haven't played with before... but this kit really did strike me as lacking.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

vulcannz

436 posts

Ultimate Geek
Inactive user

#416284 12-Dec-2010 22:05

IOS devices (iphone, touch, ipod) don't support wide-band N. If a device is connected that supports wideband mode then they won't. Mac's also are very fussy about wireless - it's a good way to sell more apple airports. I think the other compatibility issues might be devices that only support hex and fixed string lengths for the WPA key.

octopauly

1 post

Wannabe Geek

#418973 19-Dec-2010 07:13

I have been having very similar problems to those posted. Some devices dropping, others that will only connect after the router has been rebooted. And an iPhone that wouldn't connect even when the password was correct.

I tried the suggestion from this post to use 802.11g and this has fixed all my problems.
The Web interface is very difficult to navigate so I have put the steps below.

Click on "Home" from the menu.
Click on "Wireless" from the "Home Network" section.
Click on "Configure" on the far right of the screen. (it is greyed out, but it is selectable)
Select 802.11g as the interface type.
Click "Apply"

Now every thing should just work.

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