My internet connection is very unstable and stops working every 10 to 20 minutes?

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › My internet connection is very unstable and stops working every 10 to 20 minutes?

stopithemi

7 posts

Wannabe Geek

#75788 23-Jan-2011 11:15

I have a dlink DSL-504t adsl router, sometimes it stays connected to the internet for 2 to 3 hours other times ot only stays connected to the internet for 5 to 1 mins. I have noticed when the internet is not going the adsl light on my router is turned off or just flashing.

I have configured my router and everything, my isp has come around five times and havent found any problem with the cable to the house.

Does anyone have any solutions to my problem as i am unable to go online alot of the time and play oneline. Thanks everyone for your feedback.

1 | 2

9075 posts

Uber Geek
+1 received by user: 2499

ID Verified

Trusted

Subscriber

#430146 23-Jan-2011 11:30

Hi, can you post the line stats from the modem, log into it at 10.1.1.1 and go to Status (top tabs) then ADSL (left side button) and tell us what it reports, in particular the modulation mode, SNR ratio, line attenuation and data rate.

Cyril

shrub

790 posts

Ultimate Geek
+1 received by user: 272

ID Verified

#430147 23-Jan-2011 11:30

tried another modem?

cyril7

9075 posts

Uber Geek
+1 received by user: 2499

ID Verified

Trusted

Subscriber

#430149 23-Jan-2011 11:34

Agreed, 504's are old and tired, never a good modem when new.

Cyril

freitasm

BDFL - Memuneh
80655 posts

Uber Geek
+1 received by user: 41052

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#430150 23-Jan-2011 11:39

Also do you have a wired alarm? Are you using correct filters? Are you using the correct filters in the correct locations? When was the last time you checked your home wiring? Does it happen when it's raining only or any time?

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

stopithemi

7 posts

Wannabe Geek

#430169 23-Jan-2011 13:55

It happens at all times of the day but mostly stays off for 3 hours from 5:30 to 8:30 every day, no i havent tried a new modem do you think i need a new modem?

And what would be a good modem to get?

Thanks

stopithemi

7 posts

Wannabe Geek

#430170 23-Jan-2011 13:56

this is what it reads under status>adsl

ADSL Firmware Version:5.00.04.00 - 5.00.03.00 - 5.00.03.00 Annex A - 01.07.2b - 0.52

ADSL Software Version:V3.00B01T01.TX.20060516

Line StateConnected

ModulationADSL_G.dmt

Annex ModeANNEX_A

Max Tx Power-38 dBm/Hz

Item

Downstream

Upstream

Unit

SNR Margin

15

12

dB

Line Attenuation

15

10

dB

Data Rate

7616

800

kbps

AliExpress

Shop now on AliExpress (affiliate link).

cyril7

9075 posts

Uber Geek
+1 received by user: 2499

ID Verified

Trusted

Subscriber

#430177 23-Jan-2011 14:24

Hi, well first thing I would change the modem, these old modems are only ADSL1 capable, if you check the following link you will be able to confirm if you are in a upgraded ADSL2+ area. If you are in a ADSL2+ area then you potentially should be getting twice your current speeds, however this is an aside from your disconnection issues.

Your line attenuation and noise margins would indicate that your line is essentially ok, but that does not rule out issues relating to erratic noise on the line or an intermittent connection but more likely a non filtered device or alarm that is causing the modem to drop off.

You say you have had a tech check your line and house wiring and state its ok, but can you describe how many phone points, and whats connected to each. Have you done a basic isolation test, ie remove all phones/fax's/sky boxs etc from across the line, do the disconnections still persist.

www.telecomwholesale.co.nz/maps

Cyril

Edit, my preference for modems are TPLink or other Broadcom based model.

http://www.ascent.co.nz/productspecification.aspx?ItemID=361956

stopithemi

7 posts

Wannabe Geek

#430179 23-Jan-2011 14:34

Yes my area has had adsl+2 installed here, and the tech has come around and said that all the wiring is how it should be, we have 2 phone points one has the router attached with the adsl filter and the other has the phone plugged straight into the phone jack, our sky box is not connected to a phone point.

is this any help?
Cheers

robjg63

4161 posts

Uber Geek
+1 received by user: 1427

Subscriber

#430180 23-Jan-2011 14:36

I had that same model - it started doing odd drop outs and disconnecting - long story short (and much hair pulling later) I replaced it with a Netcomm modem/router and the problem was solved.

I think sadly these older D-Link units just start going bad rather than just expiring outright - I have seen other people report the same problems over the last couple of years.

I note they officially discontinued that model August 2006 - so you would probably benefit from an upgrade.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

stopithemi

7 posts

Wannabe Geek

#430183 23-Jan-2011 14:39

would this wireless router be worth buying?

Linksys Wireless-G Broadband Opensource All-In-One (WRT54GL)
thanks.

cyril7

9075 posts

Uber Geek
+1 received by user: 2499

ID Verified

Trusted

Subscriber

#430196 23-Jan-2011 15:18

Hi that router is just that it has no modem function. If you want wireless the again a tp-link unit Will cost around $90 will post a link when I get home

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

SCM

459 posts

Ultimate Geek
+1 received by user: 48

#430205 23-Jan-2011 15:47

stopithemi: we have 2 phone points one has the router attached with the adsl filter and the other has the phone plugged straight into the phone jack, our sky box is not connected to a phone point.

is this any help?
Cheers

You need a filter on the phone!

cyril7

9075 posts

Uber Geek
+1 received by user: 2499

ID Verified

Trusted

Subscriber

#430219 23-Jan-2011 16:16

Hi, I missed the fact that you had one phone without a filter, this is very very important, its only POTS (voice/phone/fax) devices that need filters, they must have filters, the modem does not infact need a filter.

Here is a suitable wireless modem.

http://www.ascent.co.nz/productspecification.aspx?ItemID=384105

http://www.ascent.co.nz/productspecification.aspx?ItemID=388514

http://www.ascent.co.nz/productspecification.aspx?ItemID=384106

These are all similar units with higher performing WiFi as they get dearer.

Cyril

b0untypure1

1427 posts

Uber Geek
+1 received by user: 18

#430275 23-Jan-2011 18:47

if you are with telecom, they might send you one of their dodgy thomson ones :D

webwat

2036 posts

Uber Geek
+1 received by user: 145

Trusted

#430391 24-Jan-2011 00:02

It sounds like you only have one phone? If no phone or other analog device is sharing the modem outlet, then simply move that filter to the jack being used for phone. You don't need a filter on the modem itself. Odd that you have a pretty good ADSL signal but it always goes off at certain times of day. What times are people using the phone? You don't have a monitored alarm?

Time to find a new industry!

1 | 2