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3g



328 posts

Ultimate Geek
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Topic # 82788 5-May-2011 21:34
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Like a lot of people, I've been having problems with my Telecom TG585v8 modem/router, particularly with my Apple gear (iPad, iMac, Apple TV).

The biggest problem I've been having in the last few days is getting my Apple TV to see the home sharing on my iMac. And before you ask, yes, I had it all setup correctly on both my Apple TV and iMac.
The problem is that it would work - and would then stop working for no apparent reason!

When I got home tonight, I decided to do some diagnostic work on the network & router using my work laptop. I had a hunch that the problem was that there was no route between the devices (ie the router wasn't routing).

The tests that I did seemed to prove that.
I found that I couldn't ping any of the devices on the wireless lan - although I could ping devices on the ethernet ports. I tested each of the devices (the iMac and Apple TV) and found that they could access the internet - but just couldn't see each other.

What's annoying is that everything started working again by adjusting a property of the wireless network (eg I switched off the "Allow multicast from Broadband Network" option).
I've repeated the test by adjusting other properties (eg switching from automatic channel selection to manual selection).

This is extremely frustrating and seems to point towards the wireless stack in the Thomson router being flakey (as others have reported).

I'm thinking that swapping to a new wireless modem router is the best option - but it does frustrate me that I've been locked into another 12 months with Telecom in exchange for what now appears to be a completely rubbish piece of networking equipment 8-).

 

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  Reply # 466251 6-May-2011 15:55
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3g: Like a lot of people, I've been having problems with my Telecom TG585v8 modem/router, particularly with my Apple gear (iPad, iMac, Apple TV).

The biggest problem I've been having in the last few days is getting my Apple TV to see the home sharing on my iMac. And before you ask, yes, I had it all setup correctly on both my Apple TV and iMac.
The problem is that it would work - and would then stop working for no apparent reason!

When I got home tonight, I decided to do some diagnostic work on the network & router using my work laptop. I had a hunch that the problem was that there was no route between the devices (ie the router wasn't routing).

The tests that I did seemed to prove that.
I found that I couldn't ping any of the devices on the wireless lan - although I could ping devices on the ethernet ports. I tested each of the devices (the iMac and Apple TV) and found that they could access the internet - but just couldn't see each other.

What's annoying is that everything started working again by adjusting a property of the wireless network (eg I switched off the "Allow multicast from Broadband Network" option).
I've repeated the test by adjusting other properties (eg switching from automatic channel selection to manual selection).

This is extremely frustrating and seems to point towards the wireless stack in the Thomson router being flakey (as others have reported).

I'm thinking that swapping to a new wireless modem router is the best option - but it does frustrate me that I've been locked into another 12 months with Telecom in exchange for what now appears to be a completely rubbish piece of networking equipment 8-).

 


You may have the router setup like mine to "isolate" wireless users from each other and from the LAN. The wireless options in the router hopefully have a setting that controls this, since its feature for securing wireless networks.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

3g



328 posts

Ultimate Geek
+1 received by user: 23


  Reply # 466253 6-May-2011 16:04
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webwat: 

You may have the router setup like mine to "isolate" wireless users from each other and from the LAN. The wireless options in the router hopefully have a setting that controls this, since its feature for securing wireless networks.



Thanks for the suggestion webat.
That's what I thought initially (when it didn't work for the first time), but I've checked and:
(1) Can't see any settings for that
(2) Concluded that it's unlikely to be the issue when it works perfectly for a random amount of time, then fails.
eg. Was watching some episodes of Big Bang Theory (that I had ripped from my own DVD's) and all was good - when suddenly I lost connection to the iMac. Sure enough, none of the wireless devices could see each other again.

Spoke with Telecom this morning and they are shipping me a new router. Will see how it goes.

 

3g



328 posts

Ultimate Geek
+1 received by user: 23


  Reply # 469409 15-May-2011 20:40
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So I got a new TG585 from Telecom - which in all seriousness I didn't think would make any difference.

And I was right. Installed it tonight and routing between wireless devices stopped after an hour or so.
By adjusting any setting on the wireless network, routing starts working again (for a random period of time).

My belief is that there is either some sort of timeout firing or an overflow somewhere.
Maybe it's the quantity of devices that I've got on the network?

If that's the case, then why don't they limit the number of devices that can connect (so that the stacks don't overflow)?????

Might just have to buy my own wireless router and use the Thomson as purely as an ADSL unit.
Kinda defeats the purpose though - was looking forward to only having one unit (one power supply) in the study!

Nigel H. 

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  Reply # 474204 25-May-2011 23:52
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Re the v8 with Apple, try changing the wifi to N Only, (or G Only cannot recall the correc t option as at home)

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  Reply # 474205 26-May-2011 00:20
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The TG585 v8 as supplied by Telecom probably has the 8.2.7.7 firmware.

The 8.2.7.8 firmware contained fixed wifi drivers which resolve issues with a number of wireless chipsets notably whatever is used by newer macbooks, also some wireless N Xbox360 adapters too.

Telecom helpdesk will probably tell you to change the wifi to G only and set security to WEP (rather than WPA2) which will probably fix the issue but is awful advice because WEP is very old and not secure at all.

Because Thomson supply only to ISP's and ISP's brand the admin ui etc you can't just go and get the newer firmware from Thomson's site.

If you are tech savvy you can find newer firmware on the internet and flash it.. proceed at own risk etc.

If you can't be bothered with that and want something that works pretty well and is great bang for buck get a TP-LINK TD-W8960N for $99
http://www.computerlounge.co.nz/components/componentview.asp?partid=12370







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