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Topic # 94413 10-Dec-2011 05:04
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A couple of months ago our internet router at home died. I replaced it with a Cisco Linksys model WAG160N router which was bought from DSE. This unit has three indicator lights on the front – Wireless, DSL, and Internet. Every now and then (a few times per day) the Internet light goes off and, although I still have the wireless symbol showing on my Android phone and on my iPad, the devices tell me that ‘the server has stopped responding’ or ‘you are not connected to the internet’.

I have tried turning the router off and waiting for a while before turning it back on. Sometimes the Internet indicator comes back on, sometimes it doesn’t but will re-appear a bit later. Until just now it’s been off for half an hour. Fifteen minutes ago I turned the router off, waited and then on, and after a while the Internet light came on ‘red’ rather than staying off. So turned the router off and on again, and after ten minutes the internet light has come back on.

This is driving me nuts. Is the unit faulty or is there something else going on? I’m somewhat techy on some things but the life and times of internet routers is a real weak hand. Would be grateful for comments and advice.

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  Reply # 556208 10-Dec-2011 08:16
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Hi, the internet light (as opposed to the DSL light which I assume stays lit) indicates the PPP session is down, this is either a router fault or ISP.

I have to say from my experience these routers are not very good.

Do you have another old router about that you can try to see if its the ISP or router.


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  Reply # 556209 10-Dec-2011 08:16
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I personally cannot stand those units. They are an embarrasment to Cisco (IMHO).

However, in this case, it could also be your line. You would need another modem to test it. The internet light going off means it has lost sync to the cabinet/exchange, which could be a bad modem or bad wiring.

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  Reply # 556234 10-Dec-2011 09:20
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trig42: The internet light going off means it has lost sync to the cabinet/exchange, which could be a bad modem or bad wiring.

I may be wrong, but I thought the "DSL" light going off would mean it has lost sync (pointing to a wiring issue). It seems as if the "Internet" light is going off - assuming the "DSL" light is still lit, this would indicate that sync is maintained (so wiring should be OK), but is dropping the PPP session to the ISP.

Given the number of people that seem to have problems with this model modem, first step would be to try a different model modem for a few days. If that fails, then start contacting your ISP's helpdesk to establish if there is a problem at their end (fairly rare...).

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  Reply # 556509 10-Dec-2011 22:51
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+1 for all the comments on what a junkheap this device is.

If you can't return it, try mounting it vertically.  One of the problems with these devices is overheating and apparently this can help. 

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