Why do various programs (Skype, Facebook - via iphone and origin) cause my router to shut down?

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Why do various programs (Skype, Facebook - via iphone and origin) cause my router to shut down?

JBYOUNG

5 posts

Wannabe Geek

#95411 3-Jan-2012 09:58

Hi,

I am having problems with running a few programs. For some reason Skype is causing the router not to work, which is strange as it was working fine previous to updating to the latest version. The other programs are Facebook (Via i-phone) and Origin (Via EA). We have a Thomson TG585 v8 (Telecom).

Sorry if I am being simple, I'm not what you call computer savvy.

Cheers

freitasm

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#563928 3-Jan-2012 10:04

Does the modem reset itself, or shutdown completely (all LEDs off)? Or just traffic stops? Does it get hot to touch?

Do you have more than one PC in the network? If yes, does it stop Internet traffic in all PCs or just yours?

Are you running an antivirus on your PC? Is it updated? Have you tried running a full scan?

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JBYOUNG

5 posts

Wannabe Geek

#563931 3-Jan-2012 10:11

Modem doesn't reset fully, there are two lights that stay on...the power light and the broadband light. The error I get on my laptop when I check the connectivity is "connection is limited". Once I sign out of Skype and reset the modem everything is back to normal..as long as I dont try to access any of the programs I have mentioned.

Using just one Laptop and two phones which access the internet. This stops internet for all of them.

Anti - Virus does regular scans couple times a week. I've done a full scan not too long ago.

freitasm

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#563932 3-Jan-2012 10:13

Is it running the latest firmware? You might have to try a different modem.

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JBYOUNG

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Wannabe Geek

#563934 3-Jan-2012 10:18

Firmware?? sorry I am a simpleton..haha. I've been over to a friends house and everything works fine on their modem. Maybe you could point me in the right direction of figuring if I am running the latest firmware please? That might be the answer.

freitasm

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#563937 3-Jan-2012 10:32

Apart from the router/modem itself, it could be your wiring.

Unplug both phones and use the Internet for the day as you would normally. See if it still freezes.

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cheloviek

3 posts

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Inactive user

#564564 5-Jan-2012 04:43

freitasm: Apart from the router/modem itself, it could be your wiring.

Unplug both phones and use the Internet for the day as you would normally. See if it still freezes.

I guess for most of the regular internet users when things go out of the modem reseting, we are in troubles

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webwat

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#565432 6-Jan-2012 16:59

freitasm: Apart from the router/modem itself, it could be your wiring.

Unplug both phones and use the Internet for the day as you would normally. See if it still freezes.

But the DSL stays up so it doesn't sound like wiring; might be only dropping the PPP session (ie the login) or more likely freezing the firmware due to some kind of incompatibility. Can you still access the router's web configuration (Thompson is 192.168.1.1 ??) from your computer? or do the LAN lights go off as well? Either way the Thompson sounds like its on the way out...

Time to find a new industry!

JBYOUNG

5 posts

Wannabe Geek

#565793 7-Jan-2012 15:19

I cant access anything when it happens. Once I have reset router everything is good as long as I avoid those programs. So yes I can eventually access the thomson config page.

Only power and Broadband light stays on.

DrStrangelove

368 posts

Ultimate Geek
+1 received by user: 1

#566496 9-Jan-2012 13:55

If you're still having a problem, post the DSL stats after the modem has been up for a while and before you 'crash' it with a 'known' process.

Home » Broadband Connection » DSL Connection

and then click on details.

This'll help the bean counters in identifying possible problem areas.

zCelicaDude

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#566516 9-Jan-2012 14:41

Sounds like its UPNP causing the issue

Go into the routers interface ( 192.168.1.254 )

Then click Toolbox > Game and Application sharing > Configure top right > Take the ticks off for UPNP and then test :)

webwat

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#566670 9-Jan-2012 21:56

zCelicaDude: Sounds like its UPNP causing the issue

Go into the routers interface ( 192.168.1.254 )

Then click Toolbox > Game and Application sharing > Configure top right > Take the ticks off for UPNP and then test :)

I have to agree, although its still pretty strange. Since the LAN light goes off and only a restart will fix it, there must be something using a port the router expects to be processing things on such as DNS. If switching UPnP off doesnt help, try switching off the DNS relay/proxy and any remote configuration or port forwarding that might be setup. Finally, reset to factory default and setup again from scratch but test those applications before and after any customised configurations to find which setting caused it.

Time to find a new industry!