Warning: never use ADT Security (formerly morepork)

Forums › Gadgets, robotics, home automation, electronics (including wearables) › Warning: never use ADT Security (formerly morepork)

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Ultimate Geek
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#2918596 25-May-2022 20:09

reven:

Just called up again, got through to someone decent at least this time. But same promises of escalating it to the sales manager, couldn't get through to the cancellation team.

This guy did make me feel hopeful though like he's actually going to do something about it and not just ignore me and hope I go away like the last few.

but yeah.... never ever ever sign up to this company.

Its time you contacted the Banking Ombudsman over this (bankomb.org.nz). If you have the equivalent of a direct debit authorisation on your CC you can most certainly cancel it. The banking ombudsman complaint will get your card issuer's attention, usually at a fairly senior level. Do this ASAP.

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wonderferret

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#2918896 26-May-2022 12:38

We had a similar problem with a gym chain, bank wouldnt help , gym not communicating, one scathing review on their social media pages and wham got a phone call from the chain involved and the issue was solved.

jlittle

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#2920003 29-May-2022 14:15

reven:

How long does it take to cancel an account??? seriously. 10 days, and nothing.

So yeah, don't sign up with them, save yourself the headache. They seem to be a scam.

That reads like an overreaction. 10 day delay, must be a scam?

More constructively, what alternatives to ADT and alarm.com are there in NZ?

(ADT was a very convenient and cheap upgrade to my old alarm system, about 10 years ago, changing just the controller to give app access to the alarm system. But, their fee seems steep now.)

Regards, John Little

reven

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#2920005 29-May-2022 14:22

Errr.. in this day and age, if you cant just call up (really it should be web based) to cancel your account. Be told, the cancellation team is busy every time, will call you back, and call about 6 times, email about 20 times and get no response.

I wouldn't call that an overraction. I would call that company a scam.

Talkiet

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#2920078 29-May-2022 17:04

It might be lazy business practises, it might be terrible processes. What it's not however, is a scam.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Benoire

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#2920091 29-May-2022 19:07

@reven have you had any luck getting any replies? I've had nothing from my multiple emails over the past weeks but wondering whether its even worth phoning them if no one is bothering to answer.

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reven

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#2920308 30-May-2022 10:18

I got through to the cancellation team on Friday finally. They said they would cancel and send confirmation, I am still waiting on confirmation.

Emails seem to go absolutely nowhere.

technician14

122 posts

Master Geek
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#2921072 31-May-2022 18:41

jlittle:
reven:

How long does it take to cancel an account??? seriously. 10 days, and nothing.

So yeah, don't sign up with them, save yourself the headache. They seem to be a scam.

That reads like an overreaction. 10 day delay, must be a scam?

More constructively, what alternatives to ADT and alarm.com are there in NZ?

(ADT was a very convenient and cheap upgrade to my old alarm system, about 10 years ago, changing just the controller to give app access to the alarm system. But, their fee seems steep now.)

Theres a few monitoring companies out there but all similar etc and not really much point when theres self monitoring

Benoire

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#2924940 10-Jun-2022 21:03

reven:

I got through to the cancellation team on Friday finally. They said they would cancel and send confirmation, I am still waiting on confirmation.

Emails seem to go absolutely nowhere.

Did this get anywhere in the end?

reven

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#2925423 11-Jun-2022 21:45

I think my account is cancelled, no confirmation from them. My login just stopped working and I can no longer access the app.

So... yeah I think its canceled.

cokemaster

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#2925425 11-Jun-2022 21:47

You may find the mini-SIM card interesting...
No data
No voice calls
But... SMS support

And a nonstandard 027 number.

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Benoire

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#2925448 11-Jun-2022 22:31

reven:

I think my account is cancelled, no confirmation from them. My login just stopped working and I can no longer access the app.

So... yeah I think its canceled.

Cool. Any particular pointers to get it cancelled? Is there a specific department? I've not had much luck!

afe66

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#2925601 12-Jun-2022 13:12

Surely with the way everything is going online, if a company offers the ability to sign on/ join online you must be able to cancell/close online too....

Should be easy to pass this law surely. No politics involved?

sir1963

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#2926583 14-Jun-2022 20:42

Just tell them you are sending copies of all correspondence to the consumerprotection.govt.nz

along with a complaint.

Dulouz

887 posts

Ultimate Geek
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#2927693 15-Jun-2022 09:16

I too am interested in a solution to replace my ailing Morepork system. None of the cameras work but given there is only one door to the property the door sensors are very useful. The SMS functionality is a useful backup. All the current (easy-to-install) DIY monitoring solutions seem to rely on WIFI.

Amanon

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