Wellingtondave:

 

eracode:

 

Stihl are just trying it on with you. As suggested above, stick to your guns with increasing emphasis if necessary. IANAL but IMO the CGA is fully on your side given the age of the gear.

 

Selling stuff that is “… considered unserviceable …” is totally unacceptable for a so-called premium brand.

 

 

 

 

>>Stihl are just trying it on with you. As suggested above

 

 

 

And that's why you go for the nuclear option. Scummy retailers are all too keen to take your money, then not meet their obligations. 

 

The nuclear options is saying, calmly "It's two years old, replace it or I'm going to the small claims court and that will become public record".