Tonight my wife's Kobo Aura wouldn't connect to WiFi. It looked like it had forgotten the WPA password. 

I tried re-entering the password to no effect so I did a factory reset.  As it turned out I was originally trying the enter the wrong password Duh!!!!!!!!!!!!!!!

However since the factory reset I cannot get the device set up, either over WiFi or by using the Kobo desktop.

When  using the Kobo desktop I keep getting a message saying "Oops, something happened to you internet connection, we couldn't complete the setup right now.  Please check you connection and try again."

Well I've done a bit of digging some suggest turning off firewall and running as Administrator, all to no avail.  I've tried on two different computers, both on the same internet connection, however all other apps that access the internet work just fine.
When I try the WiFi option for setup, I get a message saying "Something went wrong...."  "Please try again".  If you clear that message there is another on the WiFi network login page saying ";unable to join XXXXX. Please try again"

Is there an issue with the Kobo website.

I know there was an issue about 3 years ago where they were having problems with some regions, including New Zealand not being able get Kobos set up.  

Anyone else having issues?

Thanks for any ideas anyone may have.