Please submerge the Pebble watch under warm water for a few moments

Forums › Gadgets, robotics, home automation, electronics (including wearables) › Please submerge the Pebble watch under warm water for a few moments

mdf

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# 184081 9-Nov-2015 20:49

I was having trouble with the buttons on my Pebble not responding. Emailed support and got this reply:

Thanks for your report. We've found that this issue is often caused by a substance around the button. To try and loosen or remove possible debris, please submerge the Pebble watch under warm water for a few moments. Then remove the watch from the water and firmly press and hold each button (individually) for 7 seconds.

I had to read the instructions several times before plucking up the courage to actually dunk the watch in a glass of water. It seems to have done the trick, but every instinct screamed at me that it was wrong!

z2k

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# 1424000 9-Nov-2015 21:09

I'm having issues with the top button on my pebble steel, will give this a go.

lokhor

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# 1424014 9-Nov-2015 21:45

Wow I am having the same issue. I will also give it a try

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josephhinvest

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# 1424129 10-Nov-2015 08:54

Interesting. There were a few reports of early Apple watches with sticky feeling digital crowns, IIRC the advice from Apple was to rinse the watch under warm water and twiddle the knob.

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Joseph

frankv

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# 1424684 10-Nov-2015 20:33

mdf: ... dunk the watch in a glass of water. It seems to have done the trick, but every instinct screamed at me that it was wrong!

Don't see the problem... the original Pebble & Steel are good for 50 metres water depth.

mdf

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# 1424764 10-Nov-2015 21:40

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frankv:
mdf: ... dunk the watch in a glass of water. It seems to have done the trick, but every instinct screamed at me that it was wrong!

Don't see the problem... the original Pebble & Steel are good for 50 metres water depth.

I understand that logically. It's just that submerging my shiny electronic things in water usually breaks them, not fixes them.

loceff13

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# 1424812 10-Nov-2015 22:05

It's buttons have gaskets to allow for motion without leakage so there should be no water going into the watch itself.

tardtasticx

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# 1424874 10-Nov-2015 23:41

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Jeez that would terrify me.

I probably would have emailed back to confirm, and printed the email and stapled it to my receipt just incase! :P

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Handsomedan

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# 1426684 12-Nov-2015 08:09

There's a lot of these conversations on the Pebble Forums.

From what i have read, there's been no issues with a warm dunk in a glass ... the issues start when people swim and shower in them (in saying that, I regularly shower with my PTS on, without incident).

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aw

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# 1450923 15-Dec-2015 16:16

The only issue I've found when taking my Pebble and later Pebble Time swimming, is that Bluetooth doesn't work underwater!