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mdf



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# 184081 9-Nov-2015 20:49
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I was having trouble with the buttons on my Pebble not responding. Emailed support and got this reply:

Thanks for your report. We've found that this issue is often caused by a substance around the button. To try and loosen or remove possible debris, please submerge the Pebble watch under warm water for a few moments. Then remove the watch from the water and firmly press and hold each button (individually) for 7 seconds.

I had to read the instructions several times before plucking up the courage to actually dunk the watch in a glass of water. It seems to have done the trick, but every instinct screamed at me that it was wrong!

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z2k

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  # 1424000 9-Nov-2015 21:09
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I'm having issues with the top button on my pebble steel, will give this a go.

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  # 1424014 9-Nov-2015 21:45
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Wow I am having the same issue. I will also give it a try




Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


 
 
 
 


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  # 1424129 10-Nov-2015 08:54
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Interesting. There were a few reports of early Apple watches with sticky feeling digital crowns, IIRC the advice from Apple was to rinse the watch under warm water and twiddle the knob.

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  # 1424684 10-Nov-2015 20:33
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mdf: ... dunk the watch in a glass of water. It seems to have done the trick, but every instinct screamed at me that it was wrong!


Don't see the problem... the original Pebble & Steel are good for 50 metres water depth.


mdf



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  # 1424764 10-Nov-2015 21:40
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frankv:
mdf: ... dunk the watch in a glass of water. It seems to have done the trick, but every instinct screamed at me that it was wrong!


Don't see the problem... the original Pebble & Steel are good for 50 metres water depth.



I understand that logically. It's just that submerging my shiny electronic things in water usually breaks them, not fixes them.

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  # 1424812 10-Nov-2015 22:05
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It's buttons have gaskets to allow for motion without leakage so there should be no water going into the watch itself.

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  # 1424874 10-Nov-2015 23:41
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Jeez that would terrify me.

I probably would have emailed back to confirm, and printed the email and stapled it to my receipt just incase! :P




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
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  # 1426684 12-Nov-2015 08:09
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There's a lot of these conversations on the Pebble Forums. 

From what i have read, there's been no issues with a warm dunk in a glass ... the issues start when people swim and shower in them (in saying that, I regularly shower with my PTS on, without incident). 






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  # 1450923 15-Dec-2015 16:16
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The only issue I've found when taking my Pebble and later Pebble Time swimming, is that Bluetooth doesn't work underwater!

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