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3 posts

Wannabe Geek


# 239465 19-Jul-2018 13:45
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I'm having problems with the Bluetooth connection between a Samsung Gear S3 smartwatch and my Samsung J5 Prime phone. Basically the Bluetooth connection between the two will last ten minute, sometimes longer then will disconnect. Nothing I do makes it reconnect other than restarting my phone. Both the watch and the phone have had recent updates and the problem only started after the updates. Any ideas?

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3355 posts

Uber Geek


  # 2058860 19-Jul-2018 14:04
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Clear the bluetooth data cache using application manager. Sorts most these issues. May need to repair after

 

https://help.elitehrv.com/article/135-clear-bluetooth-cache-android 




3 posts

Wannabe Geek


  # 2061524 24-Jul-2018 09:41
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Thanks for that but it hasn't solved the issue.

When I go into Bluetooth storage I'm unable to clear the cache - it's not in bold. I've cleared the data (not sure if I should do that) and rebooted the phone. This works for a short time before it all stops again.

Any other thoughts?

Thanks in advance

 
 
 
 


2856 posts

Uber Geek

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  # 2061542 24-Jul-2018 09:53
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Have you factory reset the watch and re-paired it with the phone?

 

Give that a go.





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3 posts

Wannabe Geek


  # 2061544 24-Jul-2018 09:55
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Yes, did a factory reset of the watch


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