Have I been duped? Garage door opener

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steevg

90 posts

Master Geek

#242466 29-Oct-2018 13:56

Hi guys, not often I post here these days, but wonder if someone may be able to help confirm (or otherwise) a query?

I had a Garador GD11 installed for our 4.85 x 21.meter Cedar Sectional garage door. From the initial installation it seemed to struggle, despite the soft start facility. When I queried this with a few other companies, they said they would have specified the GD09 which is a heavier duty motor.

After several calls and emails back to the installer (going back months - July), they have finally replaced the GD11 with the GD09 - or have they? When the installer demonstrated the newly installed motor for the first time about 30 minutes ago, it still seemed to struggle. Possibly I'm being paranoid, but the new unit looks EXACTLY like the old unit . . . and (here's the paranoia), the specification sticker looks like it may have been stuck on - it's wrinkled and not perfectly in place as the previous motors' sticker was. The box they bought the new motor in, was opened when it arrived.

Am I actually being paranoid, or have I been duped. The relations between myself and the installation company have not been the best, and I'm now a little concerned that I may still have a GD11 - despite the specification sticker saying otherwise.

Does anyone know if there are any physical differences between the two units? Cowling dimensions, cowling moulding etc? What about inside, would I see anything inside which may confirm one way or another?

Thanks for any input on this.

Below are photo's of the "New GD09" . . . or is it still a GD11?

blakamin

4431 posts

Uber Geek
Inactive user

#2116270 29-Oct-2018 14:47

Ring the number on the machine.

It doesn't look like their premium unit, but they might change them every now and then.

https://www.garador.co.nz/openers/tiltsectional-door-openers/garador-controll-a-door-gdo-9.html

Edit: According to the brochure, the 11 has a festoon bulb and the 9 has LED lights.

Like I said, this can change and possibly has given yours looks like none of them.

steevg

90 posts

Master Geek

#2116275 29-Oct-2018 14:51

Thanks for the reply - the number has been erased.

blakamin

4431 posts

Uber Geek
Inactive user

#2116280 29-Oct-2018 14:56

steevg:

Thanks for the reply - the number has been erased.

I meant ring Garador... or email them a pic

Actually,they won't be able to tell from that either.

it IS a GDO 9

But there are 2 versions

http://www.ata-aust.com.au/garage-door-openers

And you can even buy them on ebay.

tripper1000

1617 posts

Uber Geek

#2116301 29-Oct-2018 15:15

The unit will also struggle if the counter balance springs are the wrong type or not correctly set up - but I would expect professional door guys to know and check this.

One of the two springs on my sectional door broke and the unit could barely lift the door. If you lower the door and then engage the manual open mechanism (disengage the motor), you should be able to lift it by hand relatively easily. If it puts your back out, the springs are out of whack.

steevg

90 posts

Master Geek

#2116333 29-Oct-2018 16:04

blakamin:- Appreciate the link to the Aussie site, and I'd agree it looks remarkably like the model I have installed, but when they removed the older model, side by side, they both looked very similar. I've been trying to find a number for the main head office in Auckland (I presume), but so far have had no luck. Will continue trying. Possibly they may be able to resolve the issue if I quote the serial number shown on the side.

tripper1000:- Again also appreciate your input, and I'll try engaging the "manual" system to see how heavy it feels. Not done that yet, I'm presuming it's as easy as pulling the red cord down? Will check and get back to you.

Thanks guys.

tripper1000

1617 posts

Uber Geek

#2116366 29-Oct-2018 16:11

Just make sure the door is closed before you pull the handle. If the springs are faulty and the door is open, it could uncontrollably crash shut and do damage.

steevg

90 posts

Master Geek

#2116368 29-Oct-2018 16:12

Gotcha! Thanks for the reminder.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

blakamin

4431 posts

Uber Geek
Inactive user

#2116377 29-Oct-2018 16:24

steevg:

blakamin:- Appreciate the link to the Aussie site, and I'd agree it looks remarkably like the model I have installed, but when they removed the older model, side by side, they both looked very similar.

This is the 11

So they do look similar, but not like your current one for sure.

RunningMan

8955 posts

Uber Geek

#2116396 29-Oct-2018 16:54

steevg: I've been trying to find a number for the main head office in Auckland (I presume), but so far have had no luck.

Presumably that's where the 0800 number in your photos goes through to...

steevg

90 posts

Master Geek

#2116401 29-Oct-2018 16:56

blakamin:- Yes the link shows the newer model, but in June 2018 they installed an older model GD11, which looks more like the GD09. Hence my confusion. On the garage floor, side by side - they looked almost identical.

steevg

90 posts

Master Geek

#2116406 29-Oct-2018 17:01

RunningMan:- Presumably yes - although I did see a different company name on one of the docs they left.

B&D Doors (https://www.bnd.co.nz/).

blakamin

4431 posts

Uber Geek
Inactive user

#2116433 29-Oct-2018 17:44

steevg:

RunningMan:- Presumably yes - although I did see a different company name on one of the docs they left.

B&D Doors (https://www.bnd.co.nz/).

But you want to know if a garadoor product is an actual garadoor model, so ring garadoor on the number on the machine!

Or the number on their website 0800 000 595

The motor is supplied by garadoor... it says on it. They're the ones to ring or email! (BnD is the parent company)

(all of them are actually made by ATA, some are rebranded as dominator in NZ too, also owned by BnD.)

mattwnz

20157 posts

Uber Geek

#2116441 29-Oct-2018 18:30

blakamin:

steevg:

Thanks for the reply - the number has been erased.

I meant ring Garador... or email them a pic

Actually,they won't be able to tell from that either.

it IS a GDO 9

But there are 2 versions

http://www.ata-aust.com.au/garage-door-openers

And you can even buy them on ebay.

I had some door openers installed last week. Mine look identical, although mine were installed by Dominator, which is their other brand. I however have no idea if mine is the Enudro or Dynamo model. Just that it is the GD0-9 V2 GEN2. Mine is chain driven. It does say on the sticker that peak force is 1200N. They are very quiet compared to others I have seen, and they weren't teh bottom of the range model.. Is yours chain or belt driven? One installer recommended belt over chain, as they have less call outs, and potentially quieter. But the company that installed them used chains, which I don't have a problem with as my old one was chain driven.

steevg

90 posts

Master Geek

#2116671 30-Oct-2018 10:25

Thanks guys, I'll give them a call today to confirm.

Appreciate the help here.