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395 posts

Ultimate Geek
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# 248914 16-Apr-2019 07:50
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Has anybody else purchased and is successfully using the Arlo Ultra Cameras (with the new Smarthub) in NZ?

 

I have run for some time about 5 Arlo Pro/Pro 2 cameras and am very familiar with the Arlo systems.  Yesterday I bit the bullet and bought a 2 camera Ultra 4K camera package.  Got home, installed the Smarthub (and got the free 1yr subscription), added the 2 Ultra cameras, removed one Arlo Pro camera from the old hub and added it to the new Smarthub. When I go to My Devices , Video Settings I can see an image but the Live play button does not work for the Ultra cameras or the one Arlo Pro camera on the new hub.  This happens on my iPad, iPhone and on any web browser I use.  This means the cameras don't work at all, they won't detect motion, stream or record, a wee bit useless.

 

I have done all the normal things like removed the cameras and resynced and done the same for the base station.  Putting the Arlo Pro camera back on the older basestation and yes it works, put it back on the new Smarthub and it doesn't.  Rebooted many times, they have the latest firmware.

 

Occasionally on a web browser it'll time out and say something like "unable to contact media server".  On my web browser, Chrome on OSX, live play does work for the old hub but not the new one.  I even took the drastic action of updating flash.

 

Basestation is  HW version VMB5000r4, FW 1.12.1.6_32471

 

Ultra Cameras are: HW version H6, FW 1.060.33.8_32761

 

Apps on iPhone / iPad are latest available as of Tue 16th April.

 

The Ultra cameras and Smarthub are within 2-3mtrs of the router and Wi-Fi access point.  I have also turned off the old hub to make sure there's no interference, just running the new cameras and new hub, makes no difference.

 

 

 

 


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395 posts

Ultimate Geek
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  # 2219835 17-Apr-2019 13:00
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For anyone else that may have this issue on buying the Ultra cameras, problem solved:

 

Arlo live chat pointed me in the direction of my old hub holding open the connection and perhaps the router not allowing two devices (old and new hub) to communicate out on TCP/UDP Port 123 as required.  Once I removed the old hub and powered it down, a couple of reboots on the router and bingo the new hub and cameras now work.

 

Annoying that I couldn't retain both in use for a period of time but, hey, they new Ultras are nice, love the 180 degree view.

 

 


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  # 2219874 17-Apr-2019 14:06
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I’ll be looking at getting the Arlo Ultra soon as I’m currently building a new house so will be picking up a set once it’s ready.

How are you finding it?




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Ultimate Geek
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  # 2219899 17-Apr-2019 14:33
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So far they are pretty good.  I like the super wide angle (180deg), the video quality is better even when not set at 4K.  The auto zoom and track seems to work ok.


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  # 2219906 17-Apr-2019 14:40
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rp1790:

So far they are pretty good.  I like the super wide angle (180deg), the video quality is better even when not set at 4K.  The auto zoom and track seems to work ok.



The zoom and track, is it smooth? The Arlo website provides a simulated video of it working, but in the early YouTube reviews I saw it was slow and jerky.

Then they pulled it from sale but I haven’t seen any updates on whether that aspect of it has been improved or not since it’s come back.




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  # 2219909 17-Apr-2019 14:43
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I wouldn't say it's smooth but I've had a couple of videos today and it's useful.  The autofocus as it moves around is a wee bit slower than I'd like.  Good enough to leave on though and I'm thinking it'll be more useful than not.


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  # 2219912 17-Apr-2019 14:44
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True. Hopefully it improves over time with firmware updates then. Have you seen the simulated video of it on the Arlo website? How does it compare to that?




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  # 2219915 17-Apr-2019 14:47
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Got a link to what you're seeing?


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  # 2219982 17-Apr-2019 15:29
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https://www.arlo.com/en-us/products/arlo-ultra/default.aspx

Scroll down a bit and you’ll see it there. Make sure the site stays on the US page, it doesn’t seem to be on the NZ version.




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  # 2219983 17-Apr-2019 15:31
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Ah yes have seen that one.  The guy outside looking in the windows.  thought that was quite smooth actually.  Better than the two I've had today.


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  # 2219985 17-Apr-2019 15:34
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Yeah so it’s not quite as good as that then? Is it close?




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  # 2219988 17-Apr-2019 15:35
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I'd say close and like I said before, useful and nice to have.  Does zoom in and follow, today, a person and a dog on my property.


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  # 2219990 17-Apr-2019 15:36
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That’s good to hear, thanks for that.




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