Amazon Alexa Echo (1st gen) can't connect to wifi

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YJ

145 posts

Master Geek

#249179 29-Apr-2019 15:53

Hi all,

As per subject, one day my two Alexa Echo (1st gen) both suddenly couldn't response, then factory reset one of them, now it's stuck in the process to connect to Wifi. I login to the router seems the Ip address have been assigned to it. But my Alexa app always shows the error message when in the process connecting to the wifi, and can't go to the next step.

Router is Netgear R7000 with latest firmware (DHCP enabled, wifi disabled)

Two Grandstream 7610 APs

Recently changed from Spark to Bigpipe on 100/100 expert plan

I also googled and tried restart the router, use 2.4Ghz only both methods didn't work. Any idea and solutions are welcome, thanks.

freitasm

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Geekzone

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#2227509 29-Apr-2019 16:53

What phone are you using? I know Huawei had problems configuring the Amazon Echo at home.

YJ

145 posts

Master Geek

#2227569 29-Apr-2019 19:42

Thanks @freitasm, I tried iPhone and still no luck. When I first got the echo and set it up via mate 10 pro, and it worked.

It seems echo plus has connected to WiFi, as there is WiFi icon with tick on it, but then it shows the message below and will not take me to the next step.

"There was an error registering your device, visit help for troubleshooting tips"

YJ

145 posts

Master Geek

#2229758 2-May-2019 20:42

Seems my router got some problems, changed to the new one, problems solved. However I am still puzzled as all my other equipments have no problems connecting WiFi, such as all mobile phones and computers. Anyway, it's good now.

Mark

1653 posts

Uber Geek

#2229765 2-May-2019 21:15

Do you have a dual band router ? Phone might be connected to 5Ghz and maybe the Echo is not seeing it ?

Had a problem like that with some WiFi bulbs last week, switched off 5Ghz did the setup, switched it back on .. might be similar.

richms

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#2229772 2-May-2019 21:40

If they're US sourced echos they dont do the DFS channels and seemed to have problems with the top half of the 5GHz band when I was trying to fully use the 5GHz to its best here, Echos, chromecasts and my LG speakers would all sit on an AP on the low end of the band

Richard rich.ms

YJ

145 posts

Master Geek

#2230500 3-May-2019 22:28

Mark:
Do you have a dual band router ? Phone might be connected to 5Ghz and maybe the Echo is not seeing it ?

Had a problem like that with some WiFi bulbs last week, switched off 5Ghz did the setup, switched it back on .. might be similar.

Yes, I do have a dual band router which is Netgear R7000, I did try to connect with 2.4Ghz without switching off 5Ghz, but didn't work, also tried to connect with GWN7610 AP and always stuck at connecting WiFi phase.

On the side note my Samsung smart TV got a similar WiFi problem, shows the TV has connected with internet, but can not use any smart features, after changing router to the bigpipe provided one, no issues now.

YJ

145 posts

Master Geek

#2230505 3-May-2019 22:33

richms: If they're US sourced echos they dont do the DFS channels and seemed to have problems with the top half of the 5GHz band when I was trying to fully use the 5GHz to its best here, Echos, chromecasts and my LG speakers would all sit on an AP on the low end of the band

Interestingly, I have the US imported AP, not echo and router, but it was working good for the last few months, just suddenly got problems, maybe the router too old now, about 4years.

Thanks anyway.

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freitasm

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#2230514 3-May-2019 22:41

Or the AP automatically selected one of the US bands not available in NZ.

YJ

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Master Geek

#2230520 3-May-2019 23:01

freitasm: Or the AP automatically selected one of the US bands not available in NZ.

Not quite sure, biy I did try to connect with router only.

And TV was always connect to router WiFi, and also I tried ethernet cable, it says "you are connected to internet",but when I use smart features, it says network got problems, went back check, you are connected to internet. Sigh...

Both problems have been solved after swapping to the new router.