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184 posts

Master Geek


#249322 6-May-2019 09:39
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So I bought an epson eco tank printer from Harvey Norman a couple of months ago. It was sold as having the “AirPrint” feature which is the main reason I chose this printer. The “shelf talker” on the product listed AirPrint as a feature.

I set up the printer onto the wifi network for wireless printing, all good. But it was only yesterday when I had to AirPrint from my iPad for the first time that I discovered that this particular model doesn’t support that feature.

Went back to Harvey Norman and spoke to the department manager.
Was basically fobbed off and they tried telling me that I should just use the epson app to print remotely instead. I explained that I tried using the app but found it terrible and didn’t meet my needs.
I also noticed that the shelf talkers described the majority of their printers in store as having the AirPrint feature. When I know for a fact only a limited number support this.
So obviously an error in the marketing materials created by Harvey Norman.

I feel like in this instance I could argue under GTA that the product doesn’t match the description given to me when I bought the product.

What is my recourse here?
Also would be reasonable to ask to swap to the AirPrint model and not have to pay the $80 difference in price?

Thanks heaps

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Banana?
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  #2231410 6-May-2019 09:44
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That's weird for it not to have AirPrint, I bought a $29 HP a couple of years back that has Airprint.

 

I'd say if their shelf talkers state it is a feature, and you bought for that feature, they should take it back.

 

 

 

Out of interest - what model number is the printer?


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  #2231411 6-May-2019 09:45
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1) Id go get a few photos of the shelf talker so HN don't get wise and swap them out and say you must have been confused.

 

2) See the store manager if the department manager is just fobbing off. 

 

 

 

But yeah, Id be a bit miffed and would expect a refund/exchange.

 

 





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Ultimate Geek


  #2231413 6-May-2019 09:50
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Why can’t you just use the iPad print function?




BlinkyBill


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  #2231415 6-May-2019 09:53
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BlinkyBill: Why can’t you just use the iPad print function?

 

That is AirPrint. I assume you're meaning when you select print (say, from an email by pressing the 'reply' arrow) and it asks you to select a printer. if your WiFi printer does not appear there, it isn't AirPrint compatible.


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  #2231429 6-May-2019 10:10
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Your only legal right under the CGA is a full refund.  

 

While they don't have a legal obligation to swap with the airprint model, you could ask... they have mucked you around with their sloppiness so it seems a fair way to restore some good faith. 

 

I've overheard staff - customer conversations and I cringe at the misinformation or omitted facts. Especially around those wifi extender things. 


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  #2231458 6-May-2019 10:28
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surfisup1000: I've overheard staff - customer conversations and I cringe at the misinformation or omitted facts. Especially around those wifi extender things.

 

My favourite was when I was buying a TV and the salesman tried to sell me an HDMI cable, to the point of telling me that the HDMI cable included with an Xbox would not support the graphics from the Xbox.




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Master Geek


  #2231473 6-May-2019 10:41
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trig42:

That's weird for it not to have AirPrint, I bought a $29 HP a couple of years back that has Airprint.


I'd say if their shelf talkers state it is a feature, and you bought for that feature, they should take it back.


 


Out of interest - what model number is the printer?



it’s Epson ET 2710


 
 
 
 




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Master Geek


  #2231475 6-May-2019 10:42
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Thanks heaps for the helpful replies

Luckily I have already taken photos of the shelf talkers just in case, as it wouldn’t surprise me if they quietly change them.

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  #2231501 6-May-2019 11:07
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The only thing I can see on the Epson NZ site for that printer  is WiFi Direct.  Is this the same??

 

That model is not listed here for airprint  https://support.apple.com/en-nz/HT201311





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  #2231512 6-May-2019 11:24
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What model etc Epson eco tank printer do you have. A quick search of the Epson site indecates they have 13 eco tank printers in NZ and only 5 of them DO NOT have Apple Air Print.

 

Doing a quick search of Harvey Normans web site they sell 4 Epson eco tank printers and only the Epson L310 EcoTank Printer DOES NOT have Apple Air Print so is that the one your bought.

 

Never rely on shop sales people when it comes to buying technology and almost any big ticket items. Always do your own research first based upon a LIST of features you want in that product. Use google, geekzone, Consumer NZ, pricespy and any product review sites. Then when you find the Make, Model etc you want then go into the store and start bartering on that item only, do not let them persuade you to another product which they are trying to shift.

 

As already suggested above go into that HM branch a take a photo of the shelf talker and any other advertising blurb as it sounds like they misled you and under the Consumer Guarantees Act that is illegal





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  #2231521 6-May-2019 11:30
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trig42:

BlinkyBill: Why can’t you just use the iPad print function?


That is AirPrint. I assume you're meaning when you select print (say, from an email by pressing the 'reply' arrow) and it asks you to select a printer. if your WiFi printer does not appear there, it isn't AirPrint compatible.


I meant the share icon, but it seems my Epson printer supports AirPrint.




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  #2231547 6-May-2019 11:49
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This table confirms the 2710 doesn't support Airprint: https://www.epson.co.nz/connect/wireless-printing-compatibility.asp

 

Does the current product info at HN claim Airprint support for specific models that don't actually have it, or more general statements of compatibility? If you've got some equivalent examples of the information provided on other models being incorrect you've got something to back up your claims, but if it's just general statements it may be harder to make a case.

 

 




184 posts

Master Geek


  #2231552 6-May-2019 11:53
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FineWine:

What model etc Epson eco tank printer do you have. A quick search of the Epson site indecates they have 13 eco tank printers in NZ and only 5 of them DO NOT have Apple Air Print.


Doing a quick search of Harvey Normans web site they sell 4 Epson eco tank printers and only the Epson L310 EcoTank Printer DOES NOT have Apple Air Print so is that the one your bought.


Never rely on shop sales people when it comes to buying technology and almost any big ticket items. Always do your own research first based upon a LIST of features you want in that product. Use google, geekzone, Consumer NZ, pricespy and any product review sites. Then when you find the Make, Model etc you want then go into the store and start bartering on that item only, do not let them persuade you to another product which they are trying to shift.


As already suggested above go into that HM branch a take a photo of the shelf talker and any other advertising blurb as it sounds like they misled you and under the Consumer Guarantees Act that is illegal




It’s the ET2710 which is not on the HN website but is still sold in stores.
He product’s shelf talker stated it has AirPrint so that is what I relied on. Why would/should I have to investigate beyond that.


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  #2231568 6-May-2019 12:46
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GSManiac:
Why would/should I have to investigate beyond that.

 

You don't. HN said it has airprint, and it doesn't.  You don't win (due to hassle of having to argue for refund) and the store doesn't win.   So pays to double check store advice in future. 

 

These days I usually know what I am buying before I even walk into a HN/NL/JB store. 

 

Let us know what happens. 


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  #2231572 6-May-2019 12:53
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GSManiac:

 

He product’s shelf talker stated it has AirPrint so that is what I relied on. Why would/should I have to investigate beyond that.

 

Why would have it been ideal if you had undertaken a bit of due diligence?

 

Simply because it would have avoided the situation you're in now.

 

Yes, ideally you shouldn't have to do that, and it is fair enough that you should be able to rely on the information that HN provides in their store. The problem is that it's somewhat difficult to prove your case (hence my question as to whether information on other specific models incorrectly claims Airprint compatibility, which would at least support your case); and Harvey Norman doesn't exactly have a stellar reputation as being a friendly, customer-centric business that does everything it should under the CGA and FTA without fuss...

 

As such, the best way to minimise the chance of wasting your time and energy fighting HN is to do a bit more research up-front...

 

But best of luck sorting it; having dealt with HN over a CGA matter I know that can be 'difficult' to deal with.


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