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403 posts

Ultimate Geek

#255712 25-Aug-2019 09:55
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Hi all,


I have an older generation high-wall AC system and I decided to get the wifi control for it. For the more recent generation, the wifi module is a separate card which gets installed inside the hi-wall itself but for the older generation which do not accept this feature, IntensisHome claims to have a device which connects to your wifi and acts same as the handheld remote control (it passes commands to the high-wall using IR).


I got this device and installed it but when it tries to connect to my wifi, keeps telling me the password is wrong but I am absolutely positive the password din OK.


This is a behavior which is briefly mentioned in the instructions and the solution is to contact manufacturer (some company in Spain?); I have emailed them but as expected, there was no reply;




I was wondering if anyone ever managed to get one of these working?


Thank you.



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643 posts

Ultimate Geek

  #2305614 25-Aug-2019 10:08
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Could try enabling WPS and trying it that way?
Just disable it again afterwards


2686 posts

Uber Geek


  #2305631 25-Aug-2019 11:20
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Haven't used that model at all, but I have had similar problems with other devices where they don't like some special characters. Are there any in your wifi password? You could either try turning your password off altogether, or changing it to something just letters.


  #2305714 25-Aug-2019 14:44
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Had a similar issue with set up, a bit of back and forth with and it was resolved.

9641 posts

Uber Geek

Lifetime subscriber

  #2305715 25-Aug-2019 15:17
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I know this is unrelated but if you just bought it I would strongly consider returning it in favor for a Sensibo as they "just work" from my experience and are often quite a bit cheaper.


403 posts

Ultimate Geek

  #2305875 26-Aug-2019 05:49
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Thank you all for replies.


Password is made only of lowercase letters. Quite a lot of them, but no special characters.


The options available in the router's settings page for "wireless security" are:


  • - Disabled
  • - 64-bit WEP
  • - 128-bit WEP
  • - 802.1x
  • - WPA
  • - WPA-PSK (currently selected)
  • - WPA2
  • - WPA2-PSK
  • - Mixed WPA2/WPA
  • - Mixed WPA2-PSK/WPA-PSK

"Data Encryption" options are:


  • - TKIP (currently selected)
  • - AES
  • - TKIP+AES

WPS but it does not appear to be an option?


The router is: Netcomm NB6PLUS4W; There is no WPS button, just Reset and Power (on the back).


Reading through the manual , it appears this model does not allow WPS (only model NB6PLUS4Wn).

mobo Intel DH55PJ, RAM: 4GB RAM, Nova-T 500 HD + Avermedia Trinity tuner card, Geforce 520 video, 120GB SSD Sandisk + 640 WD + 1000SG, Win7 Home Prem 64-bit, Media Portal 1.15.0; BTC 9019URF Cordless Keyboard, Panasonic 55" (HDMI cable), HTPC Case Silverstone Grandia GD05B.

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Uber Geek


  #2305876 26-Aug-2019 06:33
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Hi, might I suggest in the interest of security you dont use TKIP, nor WPA, I recommend you change it to WPA2-PSK and AES, you will need to reconnect all your devices, it also may transpire that your ac controller might connect then.




403 posts

Ultimate Geek

  #2307108 28-Aug-2019 06:50
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I have changed the security settings as suggested but still does not connect.


I disabled security all together and there is a change in behavior (one light blinks differently) but still does not connect.


Will see if I can return it and recover some of the money I paid for the thing... but chances are very slim...




Do not buy IntensisHome devices. It is a scam.


1075 posts

Uber Geek

  #2307115 28-Aug-2019 07:44
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Where did you buy it from?


I had the MH-AC-WIFI-1 installed in my Mitsubishi Heavy Industries heat pump yesterday. ( Intesis make these and uses the intesis app )


It was not the easiest to connect to the wifi, I had to connect to it on its own wifi and then it connected, once it connected it took about 5 - 10 minutes to register on their server.


I am using a unifi for my wifi.



I know enough to be dangerous


403 posts

Ultimate Geek

  #2307527 28-Aug-2019 21:09
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it is a generic product, not necessarily made for Mitsubishi Heavy Industries i have, the list of compatible devices includes many, many brands and model numbers. Coincidentaly, I got it from Toshiba - simply because they had the best price for it. I am not holding them responsible in any way, it is the device itself which is poorly designed maybe, as it fails to connect to my wifi. The model number of my device is IS-IR-WIFI-1, it is different from the MH-AC-WIFI-1 you have, which I believe gets installed inside the indoor unit, my one sits somewhere in the room and acts as another IR remote.

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