[HELP] - Dahua NVR will not send STMP emails and not holding correct time.

Forums › Gadgets, robotics, home automation, electronics (including wearables) › [HELP] - Dahua NVR will not send STMP emails and not holding correct time.

Stacy88

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#267996 22-Feb-2020 13:25

Hi guys, I'm back again. I'm posting this question here since you guys are amazing and you managed to help me out with my previous problems 😅.

So my partner and I purchased the "DHI-NVR408-8P-4KS2" from http://ipcamtalk.com/ sold by "EMPIREANDY" and have tried setting up the SMTP email. The test button works along with app push notifications, but triggers like IVS/Motion detection do not send any emails... Also, the time does not display the correct time. Whenever I change the time, it won't stay hold.

I tried asking the guys in ipcamtalk.com but none has been able to help me and theres a language barrier between the seller's English and me. The seller also states that he and his team cannot fix this despite me mentioning that many users from 2-3 years have experienced this issue.

Sorry to be of nuisance during your Saturday.

Cameras: IPC-HFW2831-ZS , HFW5442T-ASE and IPC-HFW1831E

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#2425439 22-Feb-2020 14:51

What do you have ntp set to? (and where - nvr or each camera?)

And how is smtp set?

I just went to the first post, and see that you're trying to set smtp on the camera when its connected to an nvr? This wont work as the cameras are not connectred to the internet, only to the nvr directly with it's own network. The NVR is what needs to have ntp and smtp set up.

You'll need to post pictures of both.

Also I'm not sure I I saw you posting that the cameras ips are teh same subnet as your wifi....and yet they're on the nvr. Which as I said above should make it's own network...and you can generally let the nvr set dhcp for the cameras.

Probablay best to start at the top and detail how the cameras are connected, what their IPs are, what the ip is of the nvr.....it sounds like you're mixing and matching, and expecting cameras to show up on the network when behind an nvr.....note that terminology....behine the nvr, since that's essectially what it's doing when you plug a camera to it, it hides the camera from the rest of the network.

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sbiddle

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#2425509 22-Feb-2020 16:44

You have your cameras plugged into the POE port on the NVR meaning the cameras have no external internet access and sending email via SMTP from the camera won't work. What you're wanting to do (give camera behind the NATTed NVR internet access) is not a scenario I can imagine many people would ever want to use. It works like it does for security purposes.

As for time what NTP server are you using? What is the problem with the time?

Andy is a great seller and a great guy.

If you want to send SMTP directly from the cameras you'll have to move them to a POE switch on your local network so they have Internet access rather than using the POE ports on the NVR.

shanes

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#2425527 22-Feb-2020 17:10

Stacy88:

Not to be rude but I'm starting to regret buying from there.

I've found Andy to be great :)

So you should be able to setup NTP in the NVR so it gets the correct time, in the system menu.

You then need to look for an IPC Timesync, which syncs the cameras from the NVR. I think you leave all the camera time stuff unconfigured...

For emailing I'd suggest just using the NVR setup, once again just don't set it up in the camera.

Stacy88

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#2425547 22-Feb-2020 17:52

davidcole:

What do you have ntp set to? (and where - nvr or each camera?)

And how is smtp set?

Is MikeyTech8 you? I just went to the first post, and see that you're trying to set smtp on the camera when its connected to an nvr? This wont work as the cameras are not connectred to the internet, only to the nvr directly with it's own network. The NVR is what needs to have ntp and smtp set up.

You'll need to post pictures of both.

Also I'm not sure I I saw you posting that the cameras ips are teh same subnet as your wifi....and yet they're on the nvr. Which as I said above should make it's own network...and you can generally let the nvr set dhcp for the cameras.

Probablay best to start at the top and detail how the cameras are connected, what their IPs are, what the ip is of the nvr.....it sounds like you're mixing and matching, and expecting cameras to show up on the network when behind an nvr.....note that terminology....behine the nvr, since that's essectially what it's doing when you plug a camera to it, it hides the camera from the rest of the network.

Hiya David,

Thanks for the great reply.

I'l try to detail as much as I can.

SMTP:

The NVR does have SMTP email setup. On top of that, the email tests performed always come with a success/green checkmark. I followed this guide to set it all up: https://dahuawiki.com/Email/Email_Notifications_Setup_GMail

I've made all my cameras set up as static ip that ranges within the Fritz Boxes default gateway. So eg. the default gateway for the fritzbox is 192.168.178.1. I made sure the ip address for the static ip starts with 192.168.178 but for the fourth final number, it is different.

You are indeed correct that the POE cameras are all connected to the NVR (using POE switch method).

Time:

In regards to time for the cameras, I have this (screenshot) as their setup: note that the time zone is incorrect regardless of selecting the sync pc.

Stacy88

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#2425549 22-Feb-2020 17:59

sbiddle:

You have your cameras plugged into the POE port on the NVR meaning the cameras have no external internet access and sending email via SMTP from the camera won't work. What you're wanting to do (give camera behind the NATTed NVR internet access) is not a scenario I can imagine many people would ever want to use. It works like it does for security purposes.

As for time what NTP server are you using? What is the problem with the time?

Andy is a great seller and a great guy.

If you want to send SMTP directly from the cameras you'll have to move them to a POE switch on your local network so they have Internet access rather than using the POE ports on the NVR.

Yup Andy is a great guy and I have no doubts for him. In fact, I have purchased 5 cameras from him :D. Just language barrier is causing this issue to be hard at resolving. So what method do you suggest I should do to fix up the SMTP issue? I have already set up the NVR's SMTP email following these instructions: https://dahuawiki.com/Email/Email_Notifications_Setup_Yahoo

The push notifications are working well just SMTP not working for IVS etc. :(.

The time issue is just that if I set the time zone to let say use Auckland, NZ it is showing it as an incorrect time (like 1 hour back from current time). Also, it doesn't hold/save any changes I make to the time itself similar to this guy: https://ipcamtalk.com/threads/dahua-cameras-not-holding-correct-time.22177/

sbiddle

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#2425550 22-Feb-2020 18:02

You shouldn't be configuring IP addresses on camera plugged into the POE ports in the NVR. The NVR will override these and allocate IP addresses to the cameras based on the POE port the camera is plugged into, and as explained above these devices will not have Internet access as there as the NVR uses NAT to physically segregate the cameras from your network.

You should also not be setting the NTP settings on the camera (and it's pointless anyway since the cameras have no Internet access). The NVR sends the time settings to the camera once it is connected to the NVR.

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freitasm

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#2425552 22-Feb-2020 18:04

The timezone is Auckland but your screen above shows DST is not set. Have you tried setting it?

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sbiddle

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#2425553 22-Feb-2020 18:04

Are your cameras genuine Dahua or OEM product from Andy or did you purchase them elsewhere?

Stacy88

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#2425554 22-Feb-2020 18:06

sbiddle:

You shouldn't be configuring IP addresses on camera plugged into the POE ports in the NVR. The NVR will override these and allocate IP addresses to the cameras based on the POE port the camera is plugged into, and as explained above these devices will not have Internet access as there as the NVR uses NAT to physically segregate the cameras from your network.

You should also not be setting the NTP settings on the camera (and it's pointless anyway since the cameras have no Internet access). The NVR sends the time settings to the camera once it is connected to the NVR.

I was told that I should be setting the ip address on the camera. Addionally, during setup, if I chose to use DHCP, it won't let me proceed so static was a must :(.

Yup, I know that the NVR sends the time settings to the camera since it has a IPC time sync option. Though, even when I configure the NVR's time, it transfers/syncs to the camera, but in a few mins or so, it reverts back to the default/incorrect time....

Stacy88

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#2425557 22-Feb-2020 18:11

freitasm: Mthe timezone is Auckland but your screen above shows DST is not set. Have you tried setting it?

Hey,

I haven't tried setting the DST since one of the members from ipcamtalks suggested from old threads not to touch this bit. If I were to touch this part, what would be the recommended values/configuration?

Stacy88

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#2425558 22-Feb-2020 18:12

sbiddle:

Are your cameras genuine Dahua or OEM product from Andy or did you purchase them elsewhere?

I just private message Andy and purchased it from him. It has the DAHUA logo and everything :D.

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sbiddle

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#2425560 22-Feb-2020 18:16

Stacy88:

freitasm: Mthe timezone is Auckland but your screen above shows DST is not set. Have you tried setting it?

Hey,

I haven't tried setting the DST since one of the members from ipcamtalks suggested from old threads not to touch this bit. If I were to touch this part, what would be the recommended values/configuration?

If you haven't set DST in the NVR then it's going to be an hour out since it's NZDT at present which is GMT +13

This should be set to NZ DST settings - last SUnday of Sept at 0200 and 1st Sun in April 0300

Stacy88

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#2425561 22-Feb-2020 18:17

shanes:

Stacy88:

Not to be rude but I'm starting to regret buying from there.

I've found Andy to be great :)

So you should be able to setup NTP in the NVR so it gets the correct time, in the system menu.

You then need to look for an IPC Timesync, which syncs the cameras from the NVR. I think you leave all the camera time stuff unconfigured...

For emailing I'd suggest just using the NVR setup, once again just don't set it up in the camera.

Yep Andy is great and awesome. Just the language barrier haha.

IPC Timesyc is enabled via NVR. Cameras SMTP settings all cleared. Problem still persist.

As for NVR SMTP emailing, all set it from scratch and still now working. I tried using gmail and yahoo.

rscole86

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#2425568 22-Feb-2020 19:02

Gmail is pretty unreliable now, you'll see several people saying it doesn't work. It stopped working for me, couldn't get it going again. I'm now having to use a Live account for email notifications.

sbiddle

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#2425576 22-Feb-2020 19:16

Stacy88:

I was told that I should be setting the ip address on the camera. Addionally, during setup, if I chose to use DHCP, it won't let me proceed so static was a must :(.

I really don't understand what you're actually doing. When you plug a camera into the NVR POE port the NVR assigns it a static IP address that is applied to the camera and is visible in the NVR when you look at the camera settings. There is no need to set anything in the camera or do any "setup".

The only exception is some newer camera firmware released if you're running old NVR software where you can't initialise cameras because they now require a password to be set - but once you set a password in the camera the NVR still assigns the camera it's own NAT IP once you plug it into the NVR POE port.

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