Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




758 posts

Ultimate Geek


#270162 26-Apr-2020 11:20
Send private message quote this post

I ordered a Nest Thermostat last year from the UK, and it died after just four months (wifi/battery problem).

 

Annoyed, but Google/Nest have shipped a replacement. Trouble is, they don't ship direct to NZ, and the UK mail forwarder (not Youshop this time, who refuse to ship it because it has a 380mAh Li-ion battery in it. Sigh), is charging GST and say they can't enter a "zero value" declaration, even though it's a warranty replacement which I haven't paid for. I did pay GST on the original item, no complaints there - but can I claim back the GST in this case?

 

I'm chalking this up to the cost of doing business in a semi-but-not-properly globalised economy. And it's still cheaper than buying from the one NZ supplier (unless this one craps out too).


Create new topic
4705 posts

Uber Geek


  #2471482 26-Apr-2020 11:32
Send private message quote this post

You shouldn't pay gst on warranty replacements. I haven't in the past. 

 

Although, haven't made any foreign warranty claims since the new GST rules were introduced. Maybe the problem is with your supplier not knowing NZ tax rules (nor should they need to but that is another argument). 

 

[edit] I had to get a laptop replaced under warranty from Lenovo in China and I was not charged GST again 




758 posts

Ultimate Geek


  #2471497 26-Apr-2020 12:22
Send private message quote this post

Thanks for the example, surfisup. 

 

I couldn't be bothered arguing (or waiting longer) with the mail forwarder over this, and have had the item shipped, and paid for the GST component.

 

However, my next thought is whether it'll be worth trying to reclaim the 27 quid paid in GST from the IRD in due course, including the need to extract the needed documents from Google/Nest.


 
 
 
 


29046 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #2471546 26-Apr-2020 12:30
Send private message quote this post

You need to lodge a drawback claim BEFORE you exported the faulty goods. There isn't anything you can do now that you've exported the faulty goods and received the new replacement goods.

 

 




758 posts

Ultimate Geek


  #2471548 26-Apr-2020 12:34
Send private message quote this post

sbiddle:

 

You need to lodge a drawback claim BEFORE you exported the faulty goods. There isn't anything you can do now that you've exported the faulty goods and received the new replacement goods.

 

 

 

 

Actually, the faulty good is sitting on my desk as I type this, opened up & waiting for the replacement lithium battery I also ordered to arrive from China. I may keep it rather than send it back to Poland, where the DHL shipping label says it is to be returned to in due course (with Youshop's UK address on the 'from' portion, I may add).

 

Perhaps I'll claim to Google I don't have clearance to ship a lithium battery item, in a mildly satisfying form of ironic revenge.

 

Edit: I'll look into how to lodge a drawback claim for current / future reference - thanks!

 

Edit 2: found it - https://www.customs.govt.nz/business/import/import-payments-and-refunds/refunds-and-drawbacks/. I should be able to process this, if the new battery doesn't revive the broken thermostat, so I do end out sending it back to Google/Nest. If it does revive it, I'll keep it as a relatively cheap spare (it's probably what Nest would have done in any case, then resold it).


3017 posts

Uber Geek


  #2471599 26-Apr-2020 14:16
Send private message quote this post

I'm about to return a Surface Pro to Microsoft (Purchased in NZ from JBHIFI, GST paid).

 

The return is going to Australia, and they will ship me a replacement back.
Do I need to do this drawback thing mentioned above before I send it back to avoid the risk of paying GST on it's way in? 

 

 


1527 posts

Uber Geek


  #2471627 26-Apr-2020 15:13
Send private message quote this post

tardtasticx:

I'm about to return a Surface Pro to Microsoft (Purchased in NZ from JBHIFI, GST paid).


The return is going to Australia, and they will ship me a replacement back.
Do I need to do this drawback thing mentioned above before I send it back to avoid the risk of paying GST on it's way in? 


 



I do this as part of my job all the time and we don't do that we just get the replacement.

Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.