Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




44 posts

Geek


#270254 30-Apr-2020 23:09
Send private message

I sent my grandchild a Kobo e reader to Australia, and they can’t connect it to WiFi. Needless to say the child is pretty disappointed.

They have 5g. Has anyone had similar issues and is there a workaround someone can suggest.
Thanks

Filter this topic showing only the reply marked as answer Create new topic
374 posts

Ultimate Geek


  #2474340 1-May-2020 00:37
Send private message

https://help.kobo.com/hc/en-us/articles/360017637193-Wi-Fi-set-up-tips-for-your-Kobo-eReader


Verify that your router supports and is set to 2.4 GHz. Kobo eReaders can only connect to Wi Fi networks that are 2.4 GHz.



44 posts

Geek


  #2474363 1-May-2020 08:21
Send private message

Thanks, the parents are working and no time to be delving into this.

I guess the next question is would 5 G support 2.4Ghz or have I bought them a gift that either won’t work on 5 G or needs an expensive new router. Sigh...

 
 
 
 


xpd

Budget Gamer
10608 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #2474371 1-May-2020 08:55
Send private message

Ive not come across any "pure" 5G only routers, so if anything, probably find the 2.4 is turned off on the router. I could be wrong tho.

 

Find out what brand/model router they have and post it here.

 

 





XPD^ / DemiseNZ

 

Blog         Free Games        Twitter

 

My TradeMe Goodies

 

Disclaimer - It wasn't me, the dog ate my keyboard, my account was hacked, I was drunk, ALIENS.




44 posts

Geek


  #2474535 1-May-2020 12:35
Send private message

It’s a nighthawke Netscape D7000v2 router and yes it does support 2.4 GHZ but for some reason no devices can attach to it as the 5G seems to be taking priority. The router is transmitting on both frequencies, I have checked the settings online and the firmware of the router is up to date.



44 posts

Geek


  #2474538 1-May-2020 12:46
Send private message

I asked if other devices won’t connect and they said...'Just the kobo. It recognised the router and the 2.4ghz userid but won’t attach. We can manually load books we buy via the laptop.'

The whole point of buying it was that it would join to a public library.

23398 posts

Uber Geek

Trusted
Subscriber

  #2474686 1-May-2020 13:30
Send private message

Can they do a WPS setup on the devices? I dont trust people to enter the wifi key themselves most of the time.





Richard rich.ms



44 posts

Geek


  #2474739 1-May-2020 14:09
Send private message

richms:

Can they do a WPS setup on the devices? I dont trust people to enter the wifi key themselves most of the time.



They are going to try in the weekend. Apparently it’s picking up every other apartments wifi, just not theirs. Expensive gift if it doesn’t do what it’s meant to.

 
 
 
 


23398 posts

Uber Geek

Trusted
Subscriber

  #2474741 1-May-2020 14:10
Send private message

And they are not on channel 12 or 13 for their only 2.4GHz accesspoint are they?





Richard rich.ms



44 posts

Geek


  #2474749 1-May-2020 14:23
Send private message

Sent that to them. They can check on the weekend. Am going to get my wings clipped if Mother in law keeps annoying them while they work and have the child at home studying.



44 posts

Geek


  #2474871 1-May-2020 15:45
Send private message

Thanks all...with all the prompts and ideas they managed it. Case closed.

Filter this topic showing only the reply marked as answer Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.