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150 posts

Master Geek

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#270288 2-May-2020 13:22
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Installed the above lock in December. After much messing about due the module having a different code printed on it compared to the box it was in i finally got it set up and connected to the app.  Last week i got a low battery warning so replaced the batteries. This morning another low battery warning.  I tried to check the lock via the yale app but it said the firmware was out of date but it wouldnt connect to the lock. 
i have tried following the instruction to reconnect by inputing the mastercode ,gear, 7 ,gear, 1 gear but the lock keeps switching off after i press 7. 
before i do a full reset any suggestions?

 

The yale videos are rubbish.  Has anyone got some experience in these locks. They are doing my head in. 

 

 

 

The lock still works but its not connected to the network which means i cant  changing pins and checking door status 

 

 


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2 posts

Wannabe Geek


  #2481856 12-May-2020 12:45
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Hey Mortonman,

 

I've got one of these locks and love it.  The firmware update process is flawed for sure.  I've left my firmware as is - it simply wont update.  There's a well documented reset procedure for this unit.  I'd start there as you suggest.  It's not an onerous process to set it up again.




150 posts

Master Geek

Subscriber

  #2481882 12-May-2020 13:17
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I emailed YALE and they replaced the module for me. Put the new one in and everything setup easily and quickly. Battery drain has also slowed down so it mst have been a dodgy module. 

 

 

 

 


 
 
 
 


2 posts

Wannabe Geek


  #2481890 12-May-2020 13:24
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Were you able to do a firmware upgrade on the new module?




150 posts

Master Geek

Subscriber

  #2481922 12-May-2020 14:13
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Yip

 

It updated fine. I did have the phone close to the lock as i was setting it up. Not sure if that makes a difference. 


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