Google Nest Hello doorbell won't work in NZ

Forums › Gadgets, robotics, home automation, electronics (including wearables) › Google Nest Hello doorbell won't work in NZ

danepak

1124 posts

Uber Geek
+1 received by user: 85

#271670 21-May-2020 14:19

My electrician can't install my Google Nest Hello doorbell.

Apparently it doesn't come with a 24V DC connector to the chime, only 24V AC (which won't work in NZ).

From what I can see, my only option is to go for a Ring doorbell.

Anyone else got a Google Nest Hello doorbell working in NZ?

1 | 2

537 posts

Ultimate Geek
+1 received by user: 206

ID Verified

Lifetime subscriber

#2488756 21-May-2020 14:37

Ring sells a 24v ac power supply

danepak

1124 posts

Uber Geek
+1 received by user: 85

#2488757 21-May-2020 14:39

But that won't work with the Google Nest Hello, will it?

fearandloathing

537 posts

Ultimate Geek
+1 received by user: 206

ID Verified

Lifetime subscriber

#2488762 21-May-2020 14:43

according to this article, it will. Unless that is not your device.

https://support.google.com/googlenest/answer/9250901?hl=en

Nest Hello has an internal battery which other Nest cameras don’t have. Hello is powered by your household wiring and uses low voltage wires that carry 14 to 30 V AC in North America, or 10.8 and 30 V AC in Europe.

https://nz-en.ring.com/collections/accessories/products/plug-in-adapter

Input

220 - 240VAC, 50 Hz

Output

24Vac 20VA

Bung

6733 posts

Uber Geek
+1 received by user: 2926

Subscriber

#2488769 21-May-2020 15:12

Similar issue about 20 threads below this https://www.geekzone.co.nz/forums.asp?forumid=73&topicid=270332

technician14

122 posts

Master Geek
+1 received by user: 9

#2489869 22-May-2020 22:49

Why won't they power supply work in NZ?

danepak

1124 posts

Uber Geek
+1 received by user: 85

#2489905 23-May-2020 07:55

technician14: Why won't they power supply work in NZ?

Something to do with the chime.
It has to be 24DC, but it’s 24AC.

Oh well, it has to be the Ring 2 then.
I do have Alexa and I understand it integrates better with Ring anyway.
I just really loved the design of the Nest Hello.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Bung

6733 posts

Uber Geek
+1 received by user: 2926

Subscriber

#2489940 23-May-2020 09:10

danepak:
technician14: Why won't they power supply work in NZ?

Something to do with the chime.
It has to be 24DC, but it’s 24AC.

Oh well, it has to be the Ring 2 then.
I do have Alexa and I understand it integrates better with Ring anyway.
I just really loved the design of the Nest Hello.

The Nest Hello does not use dc. The following is copied from Google.

"Nest Hello needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA (in North America) or 12 - 24 V AC and at least 8 VA (in Europe).

Tip: A traditional doorbell system uses very little power, but Nest Hello has specific power requirements so the camera can continuously record video. You’ll need to check if your current doorbell system can deliver enough power for Hello to work."

Years ago it was common for the doorbell circuit to be powered from a small transformer. This is what the Nest product is intended to utilise if it is there or alternatively an ac plug pack. Unless you also have a door chime that needs dc so can't directly use the Nest supply I think there is a misunderstanding.

danepak

1124 posts

Uber Geek
+1 received by user: 85

#2489944 23-May-2020 09:24

Yep, that’s what he said.
As it doesn’t use DC, we can’t get it to work with the chime.

fearandloathing

537 posts

Ultimate Geek
+1 received by user: 206

ID Verified

Lifetime subscriber

#2489948 23-May-2020 09:33

You have an existing doorbell chime? Do you need to keep that?

Bung

6733 posts

Uber Geek
+1 received by user: 2926

Subscriber

#2489950 23-May-2020 09:35

What is the chime?

Edit. Quick search shows up others that have used dc for Nest so that a chime will work. You need to balance having enough power for Nest without overloading chime. So it can be done if you put your mind to it.

danepak

1124 posts

Uber Geek
+1 received by user: 85

#2489953 23-May-2020 09:44

Don’t necessarily have to keep the chime.
Not sure of brand.
Is the photo of assistance?

Ah, it’s been rotated for some reason. Should be 90 degrees rotated.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

danepak

1124 posts

Uber Geek
+1 received by user: 85

#2489955 23-May-2020 09:46

Bung: What is the chime?

Edit. Quick search shows up others that have used dc for Nest so that a chime will work. You need to balance having enough power for Nest without overloading chime. So it can be done if you put your mind to it.

Yep, but my electrician gave up, so I guess I’ll have to leave it.

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#2489956 23-May-2020 09:50

Well: https://www.geekzone.co.nz/forums.asp?forumid=77&topicid=271679

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

jamesrt

1663 posts

Uber Geek
+1 received by user: 942

ID Verified

Trusted

Lifetime subscriber

#2489961 23-May-2020 10:05

danepak: Ah, it’s been rotated for some reason. Should be 90 degrees rotated.

I know this is going off-topic, but are you using an iPhone?

I've noticed that a lot with iPhones; I think they save the photo in a standard orientation, and then use the EXIF data to record the "correct" rotation for display - which works well on the iPhone and other Apple Products; but not so much if/when the EXIF data is lost, stripped, or otherwise unused.

danepak

1124 posts

Uber Geek
+1 received by user: 85

#2489963 23-May-2020 10:09

jamesrt:
danepak: Ah, it’s been rotated for some reason. Should be 90 degrees rotated.

I know this is going off-topic, but are you using an iPhone?

I've noticed that a lot with iPhones; I think they save the photo in a standard orientation, and then use the EXIF data to record the "correct" rotation for display - which works well on the iPhone and other Apple Products; but not so much if/when the EXIF data is lost, stripped, or otherwise unused.

Yep, using iPhone.

1 | 2