So I clearly haven’t learnt about the dodgy WiFi on the Nest Hub Max, as despite problems with my own I’ve bought one for my mother... And this time I’m having a different WiFi problem.

This device sees my own networks (other than 5Ghz, as with my own device), and connects fine to these (had it running well at home - though it still can’t see my CC devices!). So I reset the device and try to connect it at my mother’s place, and it simply won’t see my mother’s WiFi network. Other devices are connecting fine to that WiFi under its current settings; I've tried entering the network details manually and that (unsurprisingly) doesn't work.

She's with Slingshot, and is using the standard Netcom router (a NF18?); are there any particular settings on this that could be behind the inability of the Hub to see and connect to the WiFi?

Any other options I should look at? Like is it worth setting up a spare HG659B I’ve got hanging around to see if I have any better luck with this?

We bought this so my mother can view photos and receive Duo calls, as she’s soon going to be moving to a rest home - I’d be very keen to sort this out before she does shift!

Thanks for any ideas.