Fitbit Ionic recall

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qwertee

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#294098 4-Mar-2022 18:54

Just received an email about the Fitbit Ionic recall as currently I am user.
Havent started the refund process as this was a hand me down and there are no receipts.
Shall attempt this to see what happens
Wanted to share this others who might be using this

thanks

https://help.fitbit.com/en/ionic.htm

Edit: typo

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Wannabe Geek

#2884760 11-Mar-2022 10:05

Hi, i also have a fitbit ionic, as long as yours is synced and registered to your fitbit account you should have no problems. It didn't even ask me to return it only to dispose of it safely.

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qwertee

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#2888706 19-Mar-2022 12:37

Have done the online registration process and got acknowledgment.
Waiting for them to ask for more details about how they can send the refund.

Stu

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#2898919 9-Apr-2022 09:57

Received $US309 in total. $299 payout, plus $10 to cover any PayPal fees, of which there weren't any.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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qwertee

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#2898940 9-Apr-2022 11:00

@stu

Was there an email ? or just money appearing in your paypal account?

still waiting

Stu

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#2898997 9-Apr-2022 11:43

Just an email notification ("Fitbit Ionic Refund Update") from PayPal that a deposit had been made.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Dynamic

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#2899044 9-Apr-2022 14:05

Bought mine secondhand for $150 in early 2021 and managed to drown it over the summer, which I was quite sad about as I really liked it. Tossed it into the electronic recycling bin at work.

Fortunately this had not been emptied!!!

I applied for the refund mid last week, and the process was smooth as the device was still linked to my account. Was advised the refund will take several weeks to process. I'm considering myself very fortunate!

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qwertee

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#2899184 9-Apr-2022 20:22

Mine was purchased second hand from Trade Me. So if this refund happens , I am pretty pleased.

Atleast this is paying for my Galaxy Watch4. I like it better than my Ionic now. But charging it once a day
is not ideal.

michaelmurfy

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#2899245 9-Apr-2022 23:01

@maxeon Pretty sure you purchased one off me so go claim your payout :)

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maxeon

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#2899402 10-Apr-2022 12:57

michaelmurfy:
@maxeon Pretty sure you purchased one off me so go claim your payout :)

Thank you but I have disposed it off long back for other reasons.

Psilan

856 posts

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#2899666 11-Apr-2022 07:56

I have 4 here. 1 claimed OK. 3 I can't turn on. 😑

Fitbit is allowing a claim on 1 of them, as I removed it from my account only 2 months ago and now can't add it back to initiate a claim. Lucky.

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qwertee

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#2947258 28-Jul-2022 10:49

Still waiting for my refund since May when I got the email stating that my registration was successful and refund will be on its way .

There is no help using online chat and get referred to call +44 (0) 20 7570 0343 which is a UK number and not a toll free number
Guess I have to call this UK number!

Dynamic

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#2947266 28-Jul-2022 11:07

My refund arrived (via Paypal, from memory) in the advised timeframe and I used it to get a Fitbit Sense. Once again, I consider myself fortunate.

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qwertee

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#2948290 30-Jul-2022 11:23

Well, called the refund helpline in the UK (call centre) and was told that paypal had rejected the payment made in April.
I am supposed to follow this up with paypal so that fitbit can resend the refund.

I never received an email from fitbit nor paypal during this period. (yes! none in my spamfolder)
My Paypal account is active as I made a recent purchase with AliExpress and it went through without any issues.

I have never received any money in paypal account and was wondering if there is any other verification process
required by Paypal for them to accept Payments to my account.

Thanks

Dynamic

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#2948527 31-Jul-2022 11:02

I think my refund was the first time I've ever had a payment into my Paypal account, and don't remember having to do anything to accept payments.

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qwertee

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#2948549 31-Jul-2022 12:26

Thats interesting @Dynamic.
My plan is to call Paypal NZ and make enquiries, and if there are NO hold ups, then get FitBit to resend the money or I have the option
of getting them to send to another paypal email address (friend)

I am doubting if this was sent to the correct email address (mine), as I never got any comms from FitBit nor PayPal about this transaction.

Thanks

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