Opinions on Vacuum Robot

Forums › Gadgets, robotics, home automation, electronics (including wearables) › Opinions on Vacuum Robot - CGA or not?

E3xtc

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#302095 28-Oct-2022 10:39

Hello,

Our Deebot robot vacuum cleaner is experiencing challenges in life where it appears one of its wheels/motor is not working, so it goes around in circles getting confused about life.

We purchased it (purchased from Godfreys) in May 2021, so about 18 months. If I take this in to get repaired and assuming something has failed and its not something of my own making that has caused the failure (eg a hair tie or something similar wrapped around the mechanism) is this something that would/should be covered by CGA?

I would like to think that a $700 vacuum would last longer than this, so my initial impression would be that it should be, but keen to hear others opinions.

Thanks in advance for your insight/opinions

gehenna

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#2989088 28-Oct-2022 10:42

Definitely within its reasonable lifespan to claim

Senecio

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#2989089 28-Oct-2022 10:45

This page on Cosumer NZ is always a good place to start to gather information on reasonable appliance life expentancy when pursuing a CGA claim.

https://www.consumer.org.nz/articles/appliance-life-expectancy

Whilst they don't specifically reference robot vacuums you could use the 5yrs they have for stick or handheld vacuums as they are battery powered opposed to a corded vacuum.

E3xtc

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#2989093 28-Oct-2022 10:56

Oh good call on the Consumer reference. Thank you!

Appreciate the thoughts/ideas!

robjg63

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#2989143 28-Oct-2022 11:08

There are plenty of videos on youtube if you put "Deebot circles" into youtube.

I agree with the other comments that it should still have a warranty - but have to checked if any of those videos are useful?

I wouldn't try pulling it apart if you are contemplating taking it back though - That usually voids any warranty.

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eracode

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#2989209 28-Oct-2022 12:29

E3xtc:

... something of my own making that has caused the failure (eg a hair tie or something similar wrapped around the mechanism) ...

Even if that was the cause I don't think it would allow them to avoid CGA. Otherwise you would have to sweep the floor each time before the vac starts its process, to make sure there's no foreign objects. Then what would be the point?

Sometimes I just sit and think. Other times I just sit.

jonathan18

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#2989223 28-Oct-2022 13:07

eracode:

E3xtc:

... something of my own making that has caused the failure (eg a hair tie or something similar wrapped around the mechanism) ...

Even if that was the cause I don't think it would allow them to avoid CGA. Otherwise you would have to sweep the floor each time before the vac starts its process, to make sure there's no foreign objects. Then what would be the point?

If it is due to something like this, it may come down to whether it's been well-maintained during its life (and what the product's manual says IRT required maintenance) - though this could well be hard to prove either way.

Not saying at all that this is the situation in the OP's case, but based on my own experience it does pay to regularly and frequently check and clean all key parts of a robot vacuum cleaner, to help with both longevity and effectiveness. While a different brand, I clean our Roidmi (Mi) cleaner weekly, including removing any crud like hair from around the main roller and side brushes, and using an air compressor on the roller, filter and all key body parts. May take five minutes, but worth it for keeping it working well (having learnt what not regular cleaning of the filter did to the effectiveness of our last cleaner).

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eracode

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#2989228 28-Oct-2022 13:42

jonathan18:

... While a different brand, I clean our Roidmi (Mi) cleaner weekly, including removing any crud like hair from around the main roller and side brushes, ...

Fair point and we do the same with our Electrolux stick vac.

Sometimes I just sit and think. Other times I just sit.